Madison Shepston
Phoenix,AZ
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at Southeastern Louisiana University Athletics and Nordstrom. Excelled in guest relations and conflict management, enhancing customer loyalty and team collaboration. Skilled in time management and sensitive information handling, consistently delivering outstanding first impressions and efficient resolutions. Enjoys going above and beyond for patient/customer satisfactio.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Southeastern Louisiana University Athletics
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
Nordsrom
01.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Kinesiology
Southeastern Louisiana University
Hammond, LA12-2024
Skills
- Customer Service
- Time Management
- Listening Skills
- Problem-solving skills
- Team Collaboration
- Verbal and written communication
- Hospitality services
- Sensitive information handling
- Complex Problem-Solving
- Guest Relations
- Conflict Management
- Customer assistance and interaction
Accomplishments
NAIA Champion of Character Award
Timeline
Front Desk Receptionist
Southeastern Louisiana University Athletics
01.2024 - Current
Customer Service Representative
Nordsrom
01.2022 - 09.2022
Bachelor of Science - Kinesiology
Southeastern Louisiana University
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