Madison Shier
FAYETTEVILLE,NC
Summary
Recent Psychology graduate with strong interpersonal communication and problem-solving skills developed through over seven years of customer service experience. Passionate about supporting others, building meaningful relationships, and making a positive impact in the community. Eager to apply psychological knowledge and transferable skills in a professional setting while continuing to learn and grow.
Overview
7
7
years of professional experience
Work History
Server
First Watch Daytime Cafe
Fayetteville, NC
04.2026 - Current
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
Waves Chill and Grill Restaurant
Saint Clair Shores, Michigan
05.2023 - 03.2026
- Managed large sections in high-volume restaurant, delivering exceptional service during lunch and dinner shifts
- Developed strong base of repeat customers by building lasting relationships with guests
- Collaborated with team members and kitchen staff to ensure smooth, timely service during peak hours
- Maintained high standards of professionalism, organization, and cleanliness throughout each shift
Server
Olive Garden Restaurant
Grandville, Michigan
09.2022 - 05.2023
- Delivered fast, attentive service in high-volume restaurant, efficiently managing multiple tables
- Guided guests through menu selections and upsold items to enhance dining experience and drive sales
- Entered orders and processed payments using POS systems with accuracy
Server
The Copper Penny
Saint Clair Shores, Michigan
06.2022 - 08.2022
- Provided efficient, high-quality service in fast-paced, high-turnover breakfast environment, enhancing guest satisfaction
- Greeted and seated guests promptly, fostering a welcoming and organized dining atmosphere
- Took and expedited orders for breakfast items and beverages, effectively managing multiple tables to ensure timely service
Restaurant Hostess
Lucky's Steakhouse
Fenton, Michigan
02.2019 - 08.2021
- Ensured exceptional customer service during peak hours
- Facilitated clear and positive communication with management, coworkers, and patrons
- Created a friendly atmosphere by acknowledging and greeting guests and seat patrons by escorting them to assigned table
Education
Bachelor of Arts - Psychology
Wayne State University
Detroit, MIBachelor of Science - Psychology
Grand Valley State University
Allendale, MIHigh School Diploma -
Linden High School
Linden, MISkills
- Effective Communication
- Active Listening
- Empathy and Compassion
- Relationship Building
- Team Collaboration
- Conflict Resolution
- Organization
- Time Management
- Adaptability
- Problem-Solving
References
- Tom Hogan, (586)-601-6537
- Chad Johnson, (586)-303-8487
- Penny Perivoliotis, (586)-530-5554
Timeline
Server
First Watch Daytime Cafe
04.2026 - Current
Server
Waves Chill and Grill Restaurant
05.2023 - 03.2026
Server
Olive Garden Restaurant
09.2022 - 05.2023
Server
The Copper Penny
06.2022 - 08.2022
Restaurant Hostess
Lucky's Steakhouse
02.2019 - 08.2021
Bachelor of Arts - Psychology
Wayne State University
Bachelor of Science - Psychology
Grand Valley State University
High School Diploma -
Linden High School