Madison Shum
Henderson,NV
Summary
Proven track record in enhancing customer experiences and streamlining operations, demonstrated during employment at The Sundry. Expertise in customer service and effective multitasking significantly improved service standards at previous jobs. Skilled in both hospitality service and interactive, positive communication with customers; this approach ensures customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
The Sundry
11.2023 - 06.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Sales Associate
Urban Oufitters
08.2022 - 07.2023
- Maintained accurate inventory records, ensuring efficient distribution of merchandise to retail locations.
- Enhanced overall shopping experience for customers with a clean, organized, and visually appealing retail space.
- Assisted with retail sales, recommending suitable products based on individual customer needs and preferences.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Able to help the store meet daily goals ranging from $
Lifeguard
Cowabunga Bay
05.2021 - 10.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Arts - Criminal Justice
University of Nevada - Las Vegas
Las Vegas, NV05.2027
High School Diploma -
Foothill High School
Henderson, NV05.2023
Skills
- Customer Service
- Effective Multitasking
- Interactive communication skills
- Hospitality service
- Upselling
- Flexible and Adaptable
- Reliable and Trustworthy
- Patience and Empathy
Certification
- Food Safety Card
- CPR/AED Certification
Timeline
Hostess
The Sundry
11.2023 - 06.2024
Sales Associate
Urban Oufitters
08.2022 - 07.2023
Lifeguard
Cowabunga Bay
05.2021 - 10.2021
Bachelor of Arts - Criminal Justice
University of Nevada - Las Vegas
High School Diploma -
Foothill High School
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