Madison Smith
Kannapolis,NC
Summary
Versatile and results-driven professional with a proven track record at Academy Sports Outdoors, adept in relationship selling and customer service. Excelled in team collaboration and problem-solving, enhancing customer loyalty and streamlining operations. Demonstrates a strong ability to multitask, ensuring high levels of customer satisfaction and operational efficiency.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Sales Associate
Academy Sports Outdoors
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Property Management
Public Storage
11.2024 - Current
- Streamlined administrative tasks such as lease renewals, rent collection tracking, and vendor contract management using property management software systems.
- Utilized property management systems effectively for streamlined reservation management and data tracking.
- Acted as a liaison between property management and residents, facilitating open communication channels for prompt issue resolution.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Increased tenant satisfaction by implementing efficient property management processes and addressing maintenance concerns promptly.
- Enhanced tenant retention with prompt resolution of maintenance requests and effective communication between tenants and property management.
Server
Breakfastime
08.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cashier
Food Lion
02.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Jesse C Carson High School
China Grove, NCPhlebotomist - Phlebotomy
Phlebotomy USA
Charlotte, NC12.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Relationship building
- Professional demeanor
- Relationship selling
- Friendly and outgoing
Certification
Certified Phlebotomy Technician
Timeline
Property Management
Public Storage
11.2024 - Current
Server
Breakfastime
08.2023 - 11.2024
Cashier
Food Lion
02.2019 - 06.2020
Sales Associate
Academy Sports Outdoors
High School Diploma -
Jesse C Carson High School
Phlebotomist - Phlebotomy
Phlebotomy USA
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