Madison Smith
Walnut Cove,NC
Summary
Dedicated Pharmacy Technician with proven expertise at Walmart in optimizing workflow and enhancing patient care. Skilled in medication dispensing and insurance billing, I excel in problem-solving and maintaining HIPAA compliance. Committed to fostering positive patient relationships while ensuring accurate medication management and processing claims efficiently.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Walmart
05.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
High School Diploma -
South Stokes Highschool
Walnut Cove, NCSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Insurance verification
- HIPAA
- Processing payments
- Pharmacy law compliance
- Healthcare regulations
- Medicare and medicaid process
- Drug inventory management
- Updating medication histories
Timeline
Pharmacy Technician
Walmart
05.2023 - Current
High School Diploma -
South Stokes Highschool
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