Madison Strachan
King Hyundai
Fort Lauderdale
2
years of professional experience
Detail-oriented receptionist with extensive experience in managing customer interactions and administrative tasks. Proven ability to improve operational efficiency and deliver high-quality service in fast-paced environments.
Work History
Receptionist
5 Months- Greeted and assisted customers, providing exceptional service in a fast-paced environment.
- Managed incoming calls, routing inquiries to appropriate departments efficiently.
- Scheduled appointments for the service department using dealership management software.
- Processed customer transactions accurately, handling cash and check payments securely.
- Coordinated communication between customers, service technicians, and service advisors to streamline workflow.
- Assisted with administrative tasks, including data entry and maintaining customer records.
- Enhanced customer experience by addressing concerns promptly and professionally.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Customer Service Lead
1 Year 6 Months- Led customer service team, ensuring high-quality support and satisfaction levels.
- Resolved escalated customer issues efficiently, improving retention rates.
- Implemented process improvements that enhanced team productivity and performance.
- Trained and mentored new staff on company policies and procedures.
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed.
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed.
- Managed and balanced cash drawers and balanced store safe every night with accuracy and efficiency.
Customer Service Representative
6 Months- Assisted customers with inquiries, providing timely and accurate information.
- Educated customers on product features, benefits, and usage for improved experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Perform data entry tasks accurately to maintain up-to-date records.
- Assisted with order processing duties as required, ensuring accuracy in transactions.
- Communicate shipment deadlines, repair and warranty requests and other various customer-based needs.
- Maintained expense reports each month for management and other staff.
Education
Bachelor of Science - Public Safety
- Dean's List [Spring 2022]
- Dean's List [Fall 2022]
- Dean's List [Spring 2023]
- 3.6 GPA
Skills
Data entry
Data inputting
Telephone communication
Record maintenance
Time management
Information tracking
Administrative support
Basic accounting
Timeline
Receptionist
King Hyundai
03.2026 - CurrentRead More
Customer Service Representative
DemerBox
08.2025 - 02.2026Read More
Customer Service Lead
Burlington
09.2024 - 03.2026Read More
Florida State University
Bachelor of Science from Public Safety
Read More