MADISON TORRES
Villa Rica,GA
Summary
Compassionate and detail-oriented professional with a strong foundation in customer service, childcare, caregiving, and patient transportation. Proven ability to thrive in fast-paced environments while maintaining a focus on safety, comfort, and efficiency. Skilled in communication, teamwork, and problem-solving, with a commitment to providing exceptional care and support. CPR certified and dedicated to fostering positive experiences in both healthcare and educational settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mueller Services
63 Main St Tonawanda
03.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Handled over 100 daily phone calls and emails.
- Executed tasks efficiently from a home-based setting.
Teacher
Elite Children Learning Center
Mableton, GA
01.2024 - 02.2025
- - Support children with daily routines, mobility, and personal needs, ensuring a safe and nurturing environment.
- - Maintain accurate records of behavior, activities, and daily schedules.
- - Communicate regularly with parents to provide updates and address any concerns.
- - Enforce safety standards and adhere to all state licensing guidelines.
- Ensured safety and engagement by supervising children during play, learning, and transitions
- Enhanced educational experience by fostering open communication with students, parents, and colleagues.
- Offered guidance to new teachers to ensure smooth transition into their roles.
Patient Transporter
WellStar
Douglasville, GA
04.2022 - 08.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Ensured team maintained consistent high-quality care by guiding new Patient Transporters.
- Transported patients to various hospital units using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Strengthened interdepartmental relationships to promote effective teamwork in patient care delivery.
- Worked alongside CNAs, nurses, and physicians to ensure stable transport.
- Supported patients with oxygen tanks and medical devices for efficient transition to designated locations.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
Caregiver
Care.com HomePay
Mableton, GA
03.2022 - 06.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Ensured safety and comfort during nighttime hours.
Customer Service Associate
RaceTrac
Villa Rica, GA
03.2021 - 07.2022
- Provided exceptional customer service in a fast-paced retail setting.
- Executed cash register tasks, maintaining accuracy in transaction handling.
- Assisted customers in choosing products and addressed inquiries with a friendly demeanor.
- - Maintained a clean, organized, and welcoming store environment.
- - Followed company procedures and safety protocols to ensure efficient operations.
- Executed precise transaction handling and maintained balanced cash drawer.
- - Assisted customers with product selection, special orders, and store promotions, consistently meeting upselling goals.
- Maintained a positive environment by resolving complaints efficiently.
- - Monitored inventory levels and communicated restocking needs to management to ensure product availability.
- Maintained neat and organized high-traffic zones.
- Facilitated onboarding of new hires by demonstrating exceptional service standards.
- Worked with team and management to achieve sales targets.
Education
High School -
Chapel Hill High School
Douglasville, GA05.2022
Skills
- - Patient Safety & Support
- - Communication & Interpersonal Skills
- - Time Management & Multitasking
- - Conflict Resolution & Customer Service
- - Critical Thinking & Problem Solving
- - Team Collaboration & Reliability
- - Documentation & Record-Keeping
- - Microsoft Office Proficiency
- - Physical Stamina & Endurance
- - Adherence to Safety Protocols
- Active listening
- Relationship building
- Computer proficiency
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Guest relations
- Elderly care
- Patient care
- Daily living assistance
- Child development
- Classroom organization
- Special needs support
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking
- Computer skills
Certification
- - CPR Certified (Cardiopulmonary Resuscitation)
- - Delivered high-quality customer service in a busy retail environment, ensuring customer satisfaction through prompt and friendly assistance.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative
Mueller Services
03.2025 - Current
Teacher
Elite Children Learning Center
01.2024 - 02.2025
Patient Transporter
WellStar
04.2022 - 08.2023
Caregiver
Care.com HomePay
03.2022 - 06.2023
Customer Service Associate
RaceTrac
03.2021 - 07.2022
High School -
Chapel Hill High School