Diploma in Medical Assisting - Medical Assisting
YTI Career Institute
York03-2026
Madison Trout
Red Lion,PA
Summary
Dynamic and dedicated employee with a proven track record at Crimson American Grill, excelling in customer service and time management. Recognized for enhancing guest experiences through effective communication and problem-solving skills, while training new staff to uphold high service standards. Committed to fostering team collaboration and ensuring operational efficiency.
Offering positive attitude and genuine interest in delivering excellent customer service, eager to learn and develop in fast-paced environments. Brings strong communication skills and ability to work efficiently under pressure. Ready to use and develop multitasking abilities and attention to detail in a medical assistant role.
Skills
- Customer service
- Table management
- Guest relations
- Order accuracy
- Cash handling
- Multitasking abilities
- Team collaboration
- Communication skills
- Time management
- Problem-solving techniques
- Organization
- Guest service
Accomplishments
- Recognized on the Distinguished Honor Roll for demonstrating accuracy and efficiency in my medical assisting coursework.
Education
High School Diploma -
Red Lion Area Senior High School
Red Lion, PA05-2024
Work History
Restaurant Server
Crimson American Grill
York, PA
08.2022 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing guest needs and enhancing dining experiences.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions accurately.
- Trained new servers on menu items, service protocols, and point-of-sale systems.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Restaurant Hostess
Longhorn Steakhouse
York, PA
04.2022 - 08.2022
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed a reservation system to optimize seating arrangements for efficiency.
- Assisted in maintaining the cleanliness and organization of the dining area.
- Communicated effectively with kitchen staff to coordinate guest needs.
- Monitored wait times and informed guests to manage expectations effectively.
- Trained new host staff on operational procedures and customer service standards.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Certification
- Certified Clinical Medical Assistant (CCMA) – NHA, 2026
- Basic Life Support (BLS) – American Heart Association, 2025