Summary
Overview
Work History
Education
Skills
Additional Hobbies
Timeline
Generic

Madison Turner

Jackson,NJ

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

1
1
year of professional experience

Work History

Hostess

Applebee's Grill + Bar
09.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Answered phone calls to take orders, give information and document reservations.
  • Advised customers about special offerings and menu items to help drive sales.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Lifeguard

Six Flags Hurricane Harbor
05.2023 - 08.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Educated patrons on safety protocols and enforced safety rules.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Responded to patron incidents in professional and timely manner.
  • Demonstrated rescue techniques and provided first aid in emergency situations.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Inspected pools and pools areas for adherence to safety protocols.
  • Inspected and tested pool equipment functionality to minimize hazards.
  • Scanned main areas to monitor for any safety risks.
  • Entered water immediately to pull struggling swimmers to safety.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Provided instruction and assistance to patrons on proper use of recreational equipment.

Education

No Degree -

Jackson Memorial High School
Jackson, NJ
06.2024

Skills

  • Guest Engagement
  • Reservations Management
  • Guest Complaint Resolution
  • Server Support
  • Food Running
  • Complaint Handling
  • Customer Service
  • Table Bussing

Additional Hobbies

I have been dancing for 8 years. This taught me the skills of team-bonding and working together. I also support my teammates and help them if they are struggling. It has also taught me how to balance a social life and this extra-curricular activity while balancing school and my grades.

Timeline

Hostess

Applebee's Grill + Bar
09.2023 - Current

Lifeguard

Six Flags Hurricane Harbor
05.2023 - 08.2023

No Degree -

Jackson Memorial High School

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Madison Turner