Madison Washburn
Troy,NY
Summary
Proven track record in enhancing customer satisfaction and streamlining the check-in process at Holiday Inn Express. Skilled in problem-solving and verbal communication, adept at maintaining confidentiality and scheduling appointments efficiently. Demonstrated ability to foster positive guest interactions, contributing to a welcoming environment and operational excellence.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Slot Attendant
Resorts World Hudson Valley
12.2022 - 08.2023
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
- Promoted responsible gaming practices, intervening when necessary to prevent potential problem gambling behavior.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
Movie Theater Employee
Showtime Cinemas
06.2022 - 12.2022
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Checked IDs for age-restricted shows in compliance with regulations.
- Stocked and organized concession supplies to provide customers with food and beverage options.
Front Desk Receptionist
Splashdown Beach Waterpark
05.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Sales Associate
Dutchess Community College
08.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Hair Stylist Apprentice
The Art of Hair
11.2020 - 08.2021
- Assisted hair stylists with colorwork by applying base colors and toners.
- Answered telephone calls to provide information and schedule new appointments.
- Assisted senior hairstylists in various tasks, resulting in efficient salon operations and increased customer satisfaction.
Education
No Degree - Mortuary Science
Hudson Valley Community College
Troy, NY12-2026
No Degree - Liberal Arts
Orange County Community College
Newburgh, NYNo Degree - Liberal Arts
Dutchess Community College
Poughkeepsie, NYSkills
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Hospitality services
- Scheduling appointments
- Confidentiality handling
Timeline
Front Desk Receptionist
Holiday Inn Express
06.2024 - Current
Slot Attendant
Resorts World Hudson Valley
12.2022 - 08.2023
Movie Theater Employee
Showtime Cinemas
06.2022 - 12.2022
Front Desk Receptionist
Splashdown Beach Waterpark
05.2022 - 08.2022
Sales Associate
Dutchess Community College
08.2021 - 11.2021
Hair Stylist Apprentice
The Art of Hair
11.2020 - 08.2021
No Degree - Mortuary Science
Hudson Valley Community College
No Degree - Liberal Arts
Orange County Community College
No Degree - Liberal Arts
Dutchess Community College
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