Madison Whitaker
Millsboro,DE
Summary
Dynamic Shift Manager with a proven track record at Domino's Pizza, enhancing operational efficiency and customer satisfaction. Excelled in inventory control and staff development, demonstrating exceptional problem-solving abilities and customer service skills. Leveraged Adobe Illustrator expertise to improve marketing materials, contributing to a noticeable increase in store foot traffic.
Overview
6
6
years of professional experience
Work History
Shift Manager
Domino's Pizza
07.2022 - 08.2024
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Worked closely with team members.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored and counted daily cash drawer to company standards.
- Delivered nightly bank deposits for the compnay
Customer Service Representative
Sea Shell Shop
05.2018 - 08.2019
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Promoted experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associate of Arts - Illustration
Delaware College of Art And Design
05.2022
High School Diploma -
Sussex Central High School
06.2020
Skills
- Inventory Control
- Staff Development
- Opening and closing procedures
- Accurate money handling
- Sales Strategies
- Coordination
- Customer Service
- Skilled in Adobe Illustrator; Photoshop; Premiere Pro
- Multitasking
- Problem-solving abilities
- Drawing and sketching
- Digital illustration
Timeline
Shift Manager
Domino's Pizza
07.2022 - 08.2024
Customer Service Representative
Sea Shell Shop
05.2018 - 08.2019
Associate of Arts - Illustration
Delaware College of Art And Design
High School Diploma -
Sussex Central High School