Summary
Overview
Work History
Education
Skills
Timeline
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Madison White

Meriden

Summary

Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

6
6
years of professional experience

Work History

Barista

Cheshire Coffee
Cheshire
09.2023 - 01.2025
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Ordered and received supplies to restock beverage items.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Kept up-to-date records of sales transactions using point-of-sale systems.

Customer Service Representative

Edge Fitness Club
Meriden
08.2022 - 09.2023
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Customer Service Cashier

Big Y Supermarket
Meriden
07.2019 - 08.2022
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Answered phone calls to assist customers with questions and orders.

Education

High School Diploma -

Francis T. Maloney Highschool
Meriden, CT
05-2021

Skills

  • Customer relationship management
  • Team collaboration
  • Effective communication
  • Time management
  • Attention to detail
  • Hospitality service expertise
  • Quality control
  • Problem-solving
  • Workflow management
  • Multitasking and organization
  • Speedy and efficient

Timeline

Barista

Cheshire Coffee
09.2023 - 01.2025

Customer Service Representative

Edge Fitness Club
08.2022 - 09.2023

Customer Service Cashier

Big Y Supermarket
07.2019 - 08.2022

High School Diploma -

Francis T. Maloney Highschool

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