MADISON WHITSON
Chicago,IL
Summary
Highly motivated individual skilled in connecting with people through positive communication and active listening. Well organized and hardworking with adaptability for changing demands and willing to do whatever it takes to create a better workplace environment.
Overview
8
8
years of professional experience
Work History
Starbucks Store Manager
IHG - InterContinental Hotels Group
03.2024 - Current
- Drove sales growth and profitability, increasing annual revenue from $2.4M to $2.7M through effective P&L management, labor optimization, and operational management
- Elevated Customer Connection Score from 34 to consistent 90s by reinforcing customer-first behaviors, coaching partners on service standards, and modeling the Starbucks Experience.
- Increased Partner Heartbeat score by 30+ through focused partner engagement,coaching,recognition, and inclusive leadership.
- Led full talent acquisition lifecycle, including hiring, onboarding, training, performance management, and terminations, ensuring alignment with company standards and values.
Store Supervisor
IHG - InterContinental Hotels Group
08.2023 - 02.2024
- Increases team productivity by implementing efficient floor plans and setting clear expectations for team members.
- Improves customer satisfaction with timely response, addressing concerns, and finding effective solutions.
- Enhance communication within the team by holding regular meetings and encouraging open conversations among all members.
- Conduct's regular reviews of operations and identified areas for improvement.
Shift Supervisor
Starbucks Dyer
08.2020 - 08.2023
- Assigned workstations and responsibilities to 3-8 workers in accordance with business needs
- Followed operational policies and procedures, including those for cash handling and security
- Created positive learning environment by providing clear and respectful coaching and training for partners on shift to improve performance
- Maintained calm demeanor during periods of high volume or unusual events
- Troubleshoot any technology or equipment as needed
- Communicated daily plans to other shift supervisors during transitions
Server
BUDDY & PALS
08.2020 - 08.2023
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Learned and follows local alcohol laws to keep restaurant compliant with regulations while serving spirits
- Handled customer complaints with empathy and professionalism while also adhering to company set policies
Nanny
Meghan & Bryan Boehm
09.2017 - 07.2020
- Built positive and nurturing environments to support child social and emotional growth
- Monitored schedules to maintain sleeping, eating, and school schedules for 2 children
- Assisted with light housekeeping duties as well as running errands
- Administered basic first-aid and medication in emergency situations
Education
GED -
Highland High Scool
Highland Indiana06.2017
Skills
- Superior Communication Skills
- Operations oversight
- Recruiting and hiring
- Strategic Planning
- Safety Awareness
- Team Member Motivation
- Revenue generation
Accomplishments
- Manager of Q1 2025
- Manager of the Year 2025
Timeline
Starbucks Store Manager
IHG - InterContinental Hotels Group
03.2024 - Current
Store Supervisor
IHG - InterContinental Hotels Group
08.2023 - 02.2024
Shift Supervisor
Starbucks Dyer
08.2020 - 08.2023
Server
BUDDY & PALS
08.2020 - 08.2023
Nanny
Meghan & Bryan Boehm
09.2017 - 07.2020
GED -
Highland High Scool