Madison Wilkes
Wilmington,NC
Summary
Resourceful Assistant General Manager with expertise in recruiting, customer service, and financial management. Experienced in overseeing managerial and administrative functions to ensure operational efficiency. Recognized for enhancing staff performance and fostering a positive work environment.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Assistant General Manager
Taco Bell Restaurant
Wilmington, NC
08.2025 - Current
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Managed staff schedules to optimize labor efficiency and coverage.
- Assisted in daily operations to ensure smooth restaurant functioning.
- Trained new employees on customer service and food preparation standards.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Ensured that customer service standards were met or exceeded at all times.
- Resolved customer complaints to enhance dining experience and satisfaction.
- Monitored food safety procedures to comply with health regulations.
- Implemented inventory management practices to maintain stock levels.
- Supported marketing initiatives to promote new menu items effectively.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
Shift Leader
Taco Bell
Wilmington, NC
11.2024 - 08.2025
- Supervised team members to ensure smooth shift operations and customer satisfaction.
- Coordinated food preparation and service to maintain quality and efficiency standards.
- Trained new employees on menu items, safety procedures, and customer service practices.
Service Champion
Taco Bell
Wilmington, NC
09.2024 - 11.2024
- Provided excellent customer service during high-volume shifts.
- Resolved customer inquiries and complaints promptly and courteously.
- Collaborated with team members to ensure efficient service delivery.
- Collaborated effectively with other team members to create a positive work environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Handled cash transactions accurately at the register.
- Stocked inventory and supplies to support daily operations.
Education
Cape Fear Community College
Wilmington, NCSkills
- Food safety compliance
- Inventory control
- Operational efficiency
- Staff supervision
- Shift coordination
- Employee training
- Customer service
- Team building
- Time management
- Communication skills
Certification
- serv safe certificate
Timeline
Assistant General Manager
Taco Bell Restaurant
08.2025 - Current
Shift Leader
Taco Bell
11.2024 - 08.2025
Service Champion
Taco Bell
09.2024 - 11.2024
Cape Fear Community College