Madison Wilson
Rock Island,IL
Summary
Dynamic Project Manager with a proven track record at Quality Construction Advantage Group, excelling in strategic planning and relationship building. Achieved exceptional customer satisfaction through proactive communication and effective risk management, ensuring project alignment with business goals. Skilled in budgeting and project tracking, fostering collaboration to drive successful outcomes.
Overview
4
4
years of professional experience
Work History
Project Manager
Quality Construction Advantage Group
Moline, IL
05.2024 - Current
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Customer Service Representative
Pro Clean Car Wash
Rock Island, IL
12.2020 - 05.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Alleman High School
Rock Island, IL05-2018
Skills
- Relationship building
- Client relations
- Customer relations
- Budgeting and forecasting
- Strategic planning
- Project tracking
- Project scheduling
Timeline
Project Manager
Quality Construction Advantage Group
05.2024 - Current
Customer Service Representative
Pro Clean Car Wash
12.2020 - 05.2024
High School Diploma -
Alleman High School
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