Hi, I’m
Madison Kelley
Fairmont
Summary
Energetic server, experienced in high-volume restaurant settings, excelling in guest service and team collaboration. Proven ability to enhance efficiency while following upselling techniques and maintaining cleanliness. Dedicated to creating memorable dining experiences that boost customer satisfaction.
Overview
5
years of professional experience
2
Certification
Work History
The Wonder Bar SteakhouseClarksburg
Server
03.2024 - Current
Job overview
- Provide exceptional customer service in a fast-paced dining environment.
- Maintain cleanliness and organization of dining areas throughout service shifts.
- Recommend food and beverage pairings based on customer preferences.
- Ensure a pleasant and seamless experience for each guest.
Cleaning Services LLCFairmont
Professional Cleaner
11.2023 - 03.2024
Job overview
- Cleaned residential and commercial spaces to meet client expectations.
- Communicated with clients to address specific cleaning requests or concerns.
- Utilized various cleaning solutions according to the type of surface being cleaned.
- Inspected areas after completion to ensure they met the standards of cleanliness set forth by the company.
Olive GardenClarksburg
Server
07.2022 - 12.2023
Job overview
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
T.G.I. FRIDAY'S - Bar & RestaurantBridgeport
Server
11.2021 - 06.2022
Job overview
- Assisted in training new servers on menu items and service standards.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Fairmont State UniversityFairmont, WV
Bachelor of Arts
Skills
- Customer service
- Team collaboration
- Effective communication
- Conflict resolution
- Detail orientation
- Strong work ethic
- Tableside etiquette
- Positive and professional
Affiliations
If you're looking for me, I'm most likely on a hike, doing yoga somewhere, or buying supplies for my latest project. I consider myself to be an artist of sorts... writing poetry and essays, drawing, painting, upcycling old clothes, crocheting, playing guitar, and singing. Every creative outlet that exists has been or will be tried by me at some point in my life.
I know that I would be a great addition to your team because I am always looking to expand my experiences and learn new things. I value fellowship and community, whilst also valuing organization and professionalism. My main priority is to make each customer feel confident about contributing to your business with every purchase.
Certification
- Food Certification
- CPR Certified
References
References available upon request.
Timeline
Server
The Wonder Bar Steakhouse
03.2024 - Current
Professional Cleaner
Cleaning Services LLC
11.2023 - 03.2024
Server
Olive Garden
07.2022 - 12.2023
Server
T.G.I. FRIDAY'S - Bar & Restaurant
11.2021 - 06.2022
Fairmont State University
Bachelor of Arts