Madison (Maddy) Malm
Lawrence,KS
Summary
Personable Customer Service Associate who enjoys getting to know the customers on a personal level and helping them to the best of her ability. Fond of keeping busy and working towards an efficient environment. Exceptional communication skills. Teachable and eager to learn about any subject. A great listener.
Overview
4
4
years of professional experience
Work History
Barista
The University of Montana
Missoula, MT
08.2023 - Current
- Balanced college and work schedule effectively
- Gained rapport with customers and coworkers
- Trusted to man coffee shop alone within two weeks of starting.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Front of House Trainer
Slim Chicken's Development Co.
Lawrence, KS
06.2022 - 08.2023
- Resolved customer complaints efficiently and effectively
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Promoted within three months
- Expertly trained new employees to meet the company's standards
- Multi-tasked in a fast-paced environment.
Volunteer Barista
Rev City Church
Lawrence, KS
03.2021 - 08.2023
- Served customers with a good attitude
- Oversaw and trained new volunteers
- Trained with experienced baristas to grow coffee knowledge.
- Utilized POS system to receive and process customer payments.
Barista
Uplift Coffee Shop
Lawrence, KS
04.2020 - 10.2021
- Trained older employees
- Easily reshaped to last-minute changes
- Cooked breakfast and lunch foods.
- Worked from dishwasher to barista in less than six months
- Came up with drink and syrup ideas that were put on the menu
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Bachelor of Science - Parks, Tourism, And Recreational Management
The University of Montana
Missoula, MT05.2027
High School Diploma -
Veritas Christian School
Lawrence05.2023
Skills
- Cash Handling
- POS Systems
- Solid Problem Solver
- Active Listener
- Positive and Professional
- Team Player
- Friendly and Outgoing
- Exceptional Customer Service
- New Hire Training
- Professional Demeanor
References
- Slim Chickens, Lawrence, KS, Lindsey Vandergraph, 785 813 2771
- Slim Chickens, Lawrence, KS, Angelina Guyer, 785 218 6372
- RevCity Church, Lawrence, KS, Seth Brooks, 785 865 6930
Affiliations
- Embroidery
- Quilting
- Reading
- Writing Short Stories
- Hiking
- Baking Bread
- Watching Documentaries
References
References available upon request.
Timeline
Barista
The University of Montana
08.2023 - Current
Front of House Trainer
Slim Chicken's Development Co.
06.2022 - 08.2023
Volunteer Barista
Rev City Church
03.2021 - 08.2023
Barista
Uplift Coffee Shop
04.2020 - 10.2021
Bachelor of Science - Parks, Tourism, And Recreational Management
The University of Montana
High School Diploma -
Veritas Christian School
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