MADISON R. DUDLEY
Boston,MA
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Dedicated to providing high quality customer service and positively impacting the local community.
Overview
9
9
years of professional experience
Work History
Welcome Center Representative
YMCA of Greater Boston
Boston, MA
10.2023 - Current
- Provided incoming visitors and guests with friendly and knowledgeable service about the YMCA and its facilities
- Answered incoming phone calls promptly and courteously, provided helpful information about the YMCA, provided updates on the facility, and answered member questions
- Directed individuals to desired locations and offered relevant details such as operations hours and program offerings
- Contributed to a positive work environment, collaborating with team members to address member concerns promptly
- Gave tours of the facility to prospective members, promoting the YMCA and our various membership options.
Barista Shift Supervisor
Pavement Coffeehouse
Boston, MA
10.2021 - Current
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and professional communication with the back of house, vendors, and office staff.
Development Associate
International Institute of New England
Boston, MA
03.2023 - 06.2023
- Worked with the Executive, Marketing, and Advancement teams on yearly and quarterly fundraising campaigns, including photography and interviews with coworkers, clients, and volunteers
- Maintained the organization's social media accounts and websites, adding new, exciting content on a consistent basis
- Created fundraising strategies tied to IINE's mission, programs, and goals
- Developed targeted marketing materials that effectively communicated the organization's mission to various audiences interested in supporting its initiatives
- Conducted research on potential donors and data entry through SalesForce
- Supported major gift campaigns by creating tailored presentations and materials showcasing the impact of donations on the organization's work.
News Reporter
International Business Times
New York, NY
10.2022 - 01.2023
- Uploaded breaking news and updates to the organization's social media and website accounts
- Conceptualized, pitched, assigned, and monitored stories from origination to publication
- Disseminated news content through social media for better engagement with audiences and faster reporting
- Researched, reported, and wrote breaking news and informational articles on geopolitical, environmental, and financial topics
- Worked with editors and reporters to produce four articles daily, five days a week, up to 500 words in length
- Developed original stories and curated content from national news organizations to provide a wide variety of coverage.
Managing Editor
Pardee Atlas Journal of Global Affairs
Boston, MA
05.2021 - 05.2022
- Managed a team of 15 writers, editors, and web developers to run The Pardee Atlas website
- Established clear expectations for staff members, setting achievable goals that motivated them toward success
- Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions
- Handled final proofreading, copy editing, and revision functions for deliverables
- Worked with Boston University to create a functional website and active social media profiles
- Maintained editorial standards by enforcing adherence to style guides, grammar rules, and ethical journalism principles.
Customer Sales Representative
Nordstrom
Minnetonka, MN
08.2019 - 03.2020
- Built strong relationships with clients through attentive service, leading to repeat business and referrals
- Increased customer satisfaction by addressing and resolving issues promptly and professionally
- Worked with a large and diverse staff of sales representatives to provide high-quality customer service: assisted customers, processed transactions, and logged inventory
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Reporting Intern
Student Press Law Center
Washington D.C.
08.2018 - 12.2018
- Produced original reporting that focused on the First Amendment and student press freedom
- Used InDesign and Adobe Creative Cloud to create educational, promotional, and social media content
- Leveraged advanced analytical skills to break down complex data sets, identifying trends and patterns necessary for in-depth reporting
- Demonstrated adaptability by learning new software programs quickly as needed for specific projects or assignments
- Managed all aspects of podcast production, including pre-production planning, recording, editing, and distribution.
Editor-In-Chief
The DePauw
Greencastle, IN
08.2017 - 12.2017
- Served as editor-in-chief, managing editor, news editor, and features editor for over four years, from August 2014 to May 2018
- Managed an independent, student-run newspaper with a staff of 30 students, increasing readership by 15% over two years
- Grew the publication's social media presence, assisted in developing its website, and produced a weekly radio show hosted by reporters recapping the most recent issue
- Increased readership through strategic content planning and audience engagement techniques
- Optimized online presence by implementing SEO best practices in articles and website design elements
- Coordinated special edition publications, showcasing high-quality content tailored to specific themes or events
- Oversaw, trained and developed writers and associates, assistants, and junior editors to optimize production and quality of work.
Reporter and Intern
The Media Line
Jerusalem, Israel
01.2017 - 06.2017
- Produced original reporting focusing on Middle East stories about geopolitics, economics, and social issues for a Western audience
- Used open-source research methods and diverse sources for articles and publication research
- Managed and produced content for the publication's social media accounts on Twitter and Facebook
- Wrote and submitted accurate, engaging, and fact-checked stories
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage
- Developed expertise in covering various beats, demonstrating versatility and adaptability as a reporter
- Attended press conferences, court hearings, and special events to stay updated on current news.
Reporter and Intern
D.C. Witness
Washington D.C.
05.2016 - 08.2016
- Reported on homicides committed in the District of Colombia
- Area and compiled a homicide database using Excel
- Created and maintained a digital crime archive through open-source research, making information more readily available to the public
- Interviewed victims' families and attended court hearings, arraignments, and sentencing
- Covered breaking news events effectively, ensuring timely updates for audiences while maintaining factual accuracy and journalistic integrity
- Wrote and submitted accurate, engaging, and fact-checked stories
- Maintained ethical standards in crime reporting by adhering to journalism best practices and guidelines.
Oklahoma Newspaper Foundation Intern
The Lawton Constitution
Lawton, OK
05.2015 - 08.2015
- Wrote articles and took photos daily for print and digital publication, serving a readership of over 10,000
- Pitched and wrote timely, well-researched articles about the local community and region
- Contributed to breaking news, sports, and features sections
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines
- Collaborated with photographers and graphic designers, enhancing the visual appeal of published pieces.
Education
Master of Arts - International Relations And Affairs
Boston University
Boston, MA05.2022
Bachelor of Arts - Communications And Global Studies
DePauw University
Greencastle, IN05.2018
Skills
- Microsoft 365
- Adobe Creative Cloud
- Google Suite
- WordPress
- Photography and photo editing
- Writing and copy editing
- Employee Training
- Strong interpersonal skills
- Staff Management
- Social media management
- Academic writing
- InDesign
- Slack
- Sales Force
- Customer service and assistance
- Data Entry
- ADP
- SPIRITplus
Accomplishments
- S&P Global Award for Economic and Business Reporting, Overseas Press Club Foundation, 05/2018
- Second place, Keating Competition, Best Collegiate Features Writers in Indiana, Indianapolis Press Club, 05/2017
- Best Student Non-Deadline News, Best in Indiana Journalism, Society of Professional Journalists, 05/2016
- Best Continuous Coverage of a Single Story, Indiana Collegiate Press Association, 05/2015
Timeline
Welcome Center Representative
YMCA of Greater Boston
10.2023 - Current
Development Associate
International Institute of New England
03.2023 - 06.2023
News Reporter
International Business Times
10.2022 - 01.2023
Barista Shift Supervisor
Pavement Coffeehouse
10.2021 - Current
Managing Editor
Pardee Atlas Journal of Global Affairs
05.2021 - 05.2022
Customer Sales Representative
Nordstrom
08.2019 - 03.2020
Reporting Intern
Student Press Law Center
08.2018 - 12.2018
Editor-In-Chief
The DePauw
08.2017 - 12.2017
Reporter and Intern
The Media Line
01.2017 - 06.2017
Reporter and Intern
D.C. Witness
05.2016 - 08.2016
Oklahoma Newspaper Foundation Intern
The Lawton Constitution
05.2015 - 08.2015
Master of Arts - International Relations And Affairs
Boston University
Bachelor of Arts - Communications And Global Studies
DePauw University
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