Madisyn Crosslin
Biloxi,Mississippi
Summary
Responsible professional with several years of experience in fast-paced service settings. Systematic about keeping customers happy and supporting team success. Putting customers first and understanding their needs. Making it prominent that everyone feels welcomed and leaves satisfied.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cocktail Server
Hard Rock Casino
Biloxi, MS
03.2024 - 07.2024
- Provided excellent customer service at all times.
- Processed cash payments from customers using a point-of-sale system.
- Greeted guests upon arrival and provided them with menus.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained confidentiality of guest information and payment transactions.
- Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience.
Beauty Advisor
Ulta
Biloxi, MS
11.2023 - 04.2024
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Updated customer records in database software program accurately.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
Education
High School Diploma -
Biloxi High School
Biloxi, MSSome College (No Degree) - Physical Therapy
Lurleen B Wallace Community College
Andalusia, ALSome College (No Degree) - Child Development
Mississippi Gulf Coast Community College
Perkinston, MSSkills
- ID Verification
- Guest Relations Management
- Effective customer upselling
- Point of Sale (POS) system operations
- Stress Tolerance
- Cleaning and sanitization
- Customer Service
- Exceptional customer service
Affiliations
- I am a volleyball coach at Biloxi High School.
- I am also a volleyball coach for a travel team through Matrix.
Certification
- I am CPR/First Aid certified
Timeline
Cocktail Server
Hard Rock Casino
03.2024 - 07.2024
Beauty Advisor
Ulta
11.2023 - 04.2024
High School Diploma -
Biloxi High School
Some College (No Degree) - Physical Therapy
Lurleen B Wallace Community College
Some College (No Degree) - Child Development
Mississippi Gulf Coast Community College