Madisyn Morales
1350 S Hiawassee Rd, Apt 160,FL
Summary
Dedicated and adaptable professional who thrives in fast-paced environments. Known for strong communication, teamwork, and staying composed under pressure while delivering great customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server Assistant
AVA Mediterranean
Winter Park, FL
05.2025 - Current
- Assisted servers in delivering food and beverages, ensuring timely service to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere for patrons.
- Supported inventory management by restocking supplies and monitoring stock levels during peak hours.
- Collaborated with kitchen staff to streamline order processing, improving overall efficiency in service delivery.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Bartender/Server/Barista
Marriott/Hilton
Winter Garden, FL
12.2023 - 04.2026
- Greeted customers, fostering positive experiences through attentive service.
- Provided drink suggestions to customers based on their preferences.
- Prepared alcoholic and non-alcoholic beverages, ensuring adherence to recipe standards for quality.
- Prepared and served a variety of coffee beverages and teas.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Operated espresso machines and other brewing equipment efficiently.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained cleanliness and organization of the coffee shop environment.
- Processed payments with precision using POS system, contributing to smooth transactions.
Patient Advocate
Goodless Dermatology
Orlando, FL
07.2022 - 12.2024
- Handled inbound calls and outbound calls.
- Scheduled patient appointments efficiently.
- Delivered biopsy and lab results to patients.
- Assisting patients with medications and prescriptions.
- Coordinated comprehensive billing processes including maintenance of medical records.
- Mastered various responsibilities across reception duties, clinic support, and billing processes.
Cashier/Retail
BJ's Wholesale Club
Kissimmee, FL
08.2019 - 07.2022
- Processed price checks, honored coupons, and collected payments accurately.
- Ensured exceptional service for customers and members.
- Addressed telephone inquiries regarding product availability.
- Demonstrated active listening skills to fulfill caller requirements efficiently.
- Worked diligently to resolve escalations efficiently.
- Supported multiple departments including self-service, MSS (Member Services Supervisor), gas station, liquor store, bopic, recovery, front door receipt checker, membership, and cash office.
Education
Associate of Arts - General Education
Valencia College
Kissimmee05.2022
Skills
- Customer service
- POS systems
- Cash handling
- Beverage preparation
- Coffee brewing
- Cocktail mixing
- Time management
- Teamwork
- Communication
- Problem solving
- Attention to detail
- Inventory management
Certification
- Rserving
- TIPS
- ServSafe
Timeline
Server Assistant
AVA Mediterranean
05.2025 - Current
Bartender/Server/Barista
Marriott/Hilton
12.2023 - 04.2026
Patient Advocate
Goodless Dermatology
07.2022 - 12.2024
Cashier/Retail
BJ's Wholesale Club
08.2019 - 07.2022
Associate of Arts - General Education
Valencia College