Madisyn Wendt
Carrollton
Summary
Proficient Shift Supervisor known for fostering collaborative team environments and implementing effective training programs. Committed to maintaining high safety standards and delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Dallas, TX
07.2018 - Current
- Supervised daily operations, ensuring efficient service and product quality.
- Trained and mentored baristas, fostering a collaborative team environment.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Enhanced customer satisfaction through effective conflict resolution and personalized service.
- Developed and executed staff schedules to align with peak business hours efficiently.
- Monitored compliance with health and safety standards, maintaining a safe work environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Led initiatives to improve workflow efficiency, resulting in streamlined service delivery.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
Education
High School Diploma -
Creekview High School
Carrollton, TX10-2018
Skills
- Operations management
- Staff management
- Team leadership
- Employee training
- Training and mentoring
- Safety training
- Inventory management
- Safety awareness
- Customer service management
- Customer-oriented
- Problem-solving
- Cash handling
Timeline
Shift Supervisor
Starbucks
07.2018 - Current
High School Diploma -
Creekview High School