Summary
Overview
Work History
Education
Skills
References
Timeline
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Madlyn Morton

East Lansing,MI

Summary

Accomplished professional with a proven track record at Sam's Club, excelling in customer service and problem-solving. Leveraged research methodologies and microscopy skills as an Undergraduate Research Assistant to enhance genetic research. Demonstrated exceptional time management and attention to detail, consistently achieving high customer satisfaction and fostering loyalty.

Overview

5
5
years of professional experience

Work History

Frontline Member Associate

Sam's Club
Mount Pleasant, Michigan
05.2024 - 07.2025
  • Provided exceptional customer service by assisting members at the register and service desk.
  • Greeted members warmly, ensuring a positive shopping experience.
  • Addressed member inquiries and resolved issues promptly, enhancing member satisfaction.
  • Contributed to a welcoming environment that encouraged repeat visits and loyalty.

Undergraduate Research Assistant

Central Michigan University
Mount Pleasant, Michigan
05.2023 - 05.2025
  • Conducted RNAi experiments to validate two new clones for C. elegans, enhancing genetic research methodologies.
  • Engaged in lab maintenance tasks, ensuring a clean and efficient research environment.
  • Presented research findings at weekly lab meetings and conferences, fostering collaboration and knowledge sharing.

Food Server

Red Robin
Kentwood, Michigan
03.2021 - 09.2023
  • Delivered exceptional customer service by accurately placing orders and ensuring satisfaction.
  • Maintained a clean and organized dining environment, enhancing the overall guest experience.
  • Thrived in fast-paced settings, effectively managing multiple tables during peak hours.
  • Collaborated with team members to resolve customer concerns promptly, fostering a positive atmosphere.

Sandwich Artist

Subway
Kentwood, Michigan
07.2020 - 11.2020
  • Prepared customized sandwiches for guests, ensuring satisfaction based on individual preferences.
  • Maintained a clean and organized workspace, adhering to health and safety standards.
  • Efficiently managed the cash register, contributing to a smooth customer service experience.
  • Developed strong communication and time management skills in a fast-paced environment.

Education

Bachelor of Science - Biochemistry

Central Michigan University
Mount Pleasant, MI
05-2025

Skills

  • Customer Service
  • Problem Solving
  • Research Methodologies
  • Microscopy
  • Time Management
  • Attention to Detail

References

References available upon request.

Timeline

Frontline Member Associate

Sam's Club
05.2024 - 07.2025

Undergraduate Research Assistant

Central Michigan University
05.2023 - 05.2025

Food Server

Red Robin
03.2021 - 09.2023

Sandwich Artist

Subway
07.2020 - 11.2020

Bachelor of Science - Biochemistry

Central Michigan University

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