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Madrid Hopkins
Converse,TX
Work Preference
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Open to workWork Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridSummary
Dedicated Restaurant Professional experienced in relationship-building and time management within fast-paced environments. Enhanced customer satisfaction and long-term loyalty through exceptional service and efficient operations management. Fostered positive dining experiences by effectively prioritizing and balancing multiple tasks.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Server
El Rancho Grande Mexican Food Restaurant
Palestine, TX
02.2025 - 02.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Assisted kitchen staff by delivering food and beverages promptly to tables.
- Monitored dining area for guest needs, ensuring timely assistance throughout meals.
- Handled customer inquiries and resolved issues to enhance guest experience.
- Collaborated with team members to ensure smooth restaurant operations.
- Maintained cleanliness and organization of dining area and service stations.
- Operated POS terminals to input orders, split bills, and calculate totals.
Pre-Apprentice
M&M Metals
San Antonio, Texas
04.2022 - 09.2023
- Operated heavy machinery under direct supervision of a journeyman level tradesperson.
- Operated machinery to cut and shape metal with precision.
- Worked with hand tools such as hammers, saws, drills and other power tools safely and accurately.
- Assisted in loading and unloading materials for production processes.
- Loaded and unloaded building materials from delivery trucks onto job sites.
- Assisted in setting up scaffolding when needed for high reach projects.
- Organized tools, supplies, and other materials required for each project.
- Maintained a clean and organized work environment for safety compliance.
- Followed safety protocols while handling heavy equipment and tools.
- Conducted quality checks on finished products to meet specifications.
- Monitored inventory levels of raw materials and reported shortages promptly.
- Cleaned up job sites after completion of projects.
- Applied sealants around windows, doors and other openings to prevent air leakage.
Education
EPA Certification Universal Type - Heating & Air Conditioning/ HVAC
03.2005 - 07.2007
Skills
- Order processing
- Customer service
- Table setting
- Order management
- Order delivery
- Drink service
- Table maintenance
- Stock organization
- Quality assurance
- Basic food safety
- Health regulations
- Allergy awareness
- Cleanliness standards
- Menu item recommendation
- Customer engagement
- Positive guest interactions
- Suggestive selling
- Guest seating
- Multitasking and organization
- Task prioritization
- Problem solving
- Team collaboration
- Effective communication
- Strong work ethic
References
References available upon request.
Timeline
Server - El Rancho Grande Mexican Food Restaurant
02.2025 - 02.2026
Pre-Apprentice - M&M Metals
04.2022 - 09.2023
National Institute of Technology - EPA Certification Universal Type, Heating & Air Conditioning/ HVAC
03.2005 - 07.2007
General Education Degree - ,