Madyson Austin
Camden,NY
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
4
4
years of professional experience
Work History
Hostess
Harpoon Eddies
Sylvan Beach, NY
08.2023 - Current
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Ensured compliance with health and safety regulations at all times.
Waitress
Eddies Restaurant
Sylvan Beach, NY
03.2021 - Current
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Organized take-out orders efficiently according to customer requests.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
High School Diploma -
Camden Senior High School
Camden, NY06-2024
Skills
- Customer service expertise
- Strong interpersonal skills
- Upselling
- Cleaning and sanitation
- Ordering Procedures
- Greeting guests
- Food safety understanding
- Restaurant Operations
- Reservation coordination
- Positive and professional
- Guest Relations
- Reservation Management
- Safe Food Handling
References
References available upon request.
Timeline
Hostess
Harpoon Eddies
08.2023 - Current
Waitress
Eddies Restaurant
03.2021 - Current
High School Diploma -
Camden Senior High School
Similar Profiles
Sean MorrisSean Morris
Head Server at Harpoon Henry's Seafood RestaurantHead Server at Harpoon Henry's Seafood Restaurant
Bobby BaederBobby Baeder
Busser at Harpoon HenrysBusser at Harpoon Henrys
Scarlett McIntyreScarlett McIntyre
Hostess at Harpoon Henry's Seafood RestaurantHostess at Harpoon Henry's Seafood Restaurant