Madyson Ferraro
Dairy Queen Grill & Chill
Columbus,OH
7
years of professional experience
Dynamic Shift Lead at Dairy Queen Grill & Chill with a strong focus on customer satisfaction and team motivation. Expert in employee training and cash handling, I streamlined operations to enhance service efficiency, resulting in improved guest experiences. Proven problem-solver dedicated to fostering a positive work environment and achieving operational excellence.
Work History
Shift Lead
6 Years 8 Months- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Trained and mentored team members on service protocols and operational procedures.
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Managed inventory levels, implementing efficient stock rotation practices.
- Streamlined workflow processes to enhance order accuracy and reduce wait times.
- Resolved customer complaints promptly, enhancing overall guest satisfaction experiences.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with management to develop strategies for improving overall store operations.
Crew Member
6 Months- Delivered exceptional customer service by accurately taking and processing orders.
- Maintained cleanliness and organization of workstations to ensure a safe dining environment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
Education
High School Diploma
Skills
Customer service focus
Employee training
Guest service
Team motivation
Positive attitude
Cash handling
Problem-solving
Team leadership
Creative problem solving
Strong verbal and written communication
Timeline
Crew Member
Chipotle
03.2021 - 09.2021Read More
Shift Lead
Dairy Queen Grill & Chill
02.2020 - CurrentRead More
Thomas Worthington Highschool
High School Diploma
Read More