Mae Auletta
Raleigh,NC
Summary
Human Resource and Finance Professional with cumulative 20 plus years of experience in roles as HR Associate Service Specialist, Senior Analyst, Benefits Specialist/HR Generalist and Pension Analyst.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
HR/Payroll Associate Service Specialist
FIDELITY
1 2022 - Current
- Problem-solve pay, leave of absence, time entry inquiries
- Associate interactions via incoming calls, cases and chats received into HR Service Center
- Provide navigational support to Associates to help view Workday modules, i.e
- Time Off Balance
- Review and explain Policy details to Associates on specific HR content
- Manage Quarterly Project to enhance/update policy information to ensure latest details on myHR
- Liaise with internal Leave Team for Associate Leave data in Workday to ensure accuracy for pay
- Manage Retirement Process for Associates with Business Partner HR Operations
- Support Managers with transactions in Workday, i.e
- Job transfers
- Status Talent Referral bonus requests for Associates
- Review Associate timesheets and corresponding payslips to ensure accurate pay
- HR Workstream for Career Development creating events to promote growth and development at Fidelity
- HR Workstream for DE&I through helping coordinate educational events
- Participated in creating and enhancing Virtual Agent scripts for Digital tools such as HR Chat Support function.
HR and Payroll Associate Service Specialist
FIDELITY
03.2021 - 01.2022
- Field incoming calls, cases or chats received into HR Service Center and inform of various policies and processes to meet stated needs
- Problem-solve various pay, leave of absence, time entry and missing pay cases
- Support Managers with job transfers transactions in Workday
- Provide navigational support to Associates to help them view Workday modules i.e. Time Off Balance to capture remaining PTO balances
- Review Associate timesheets and corresponding payslips to ensure accurate pay.
Financial Services Associate (Pension)
FIDELITY
12.2020 - 03.2021
- Answer pension inquiries regarding retirement eligibility
- Assist participants with pension calculation inquiries
- Process calculation requests
- Use Pension resources to field questions on time-frame to begin a pension payment
- Update direct deposit details
- Help with general retirement process questions.
Financial Services Associate (401K)
FIDELITY
03.2020 - 12.2020
Financial Services Associate (401k)
FIDELITY TALENT SOURCE (FIDELITY)
09.2019 - 03.2020
- Identify participant needs based on effective questioning
- Use effective listening skills to efficiently service customers and enhance the total customer experience
- Educate participants regarding varying rules and restrictions pertaining to their retirement plan
- Communicate plan information to participants to make informed decisions about their investments
- Process participant withdrawals, loans, contributions, and investment changes
- Research options that will maximize customers optimal use of their retirement funds
- Inform participants of IRS rules involving removing funds from a retirement plan prior to retirement age.
Benefits Specialist II
RANDSTAD (FHI 360)
08.2019 - 09.2019
- Research and respond to questions from employees and leaders regarding interpretation of benefits plans regarding eligibility, covered services and exclusions
- Processes benefit plan enrollment/change forms through input to WorkDay HR systems
- Special projects.
Benefits Specialist
RANDSTAD (BMC)
09.2018 - 05.2019
- Administer, Facilitate and Update Employee Life Events and Benefit Enrollments
- Manage incoming benefit inquiries from employee population via Cherwell Incident and Ticketing system
- Review and Approve Associate Proof of Dependent documentation for benefit elections via U2X platform
- Liaise with Field HR, Insurance carriers and vendors regarding benefit enrollment information
- Resolve Associate concerns in a timely manner by thorough research and investigation of benefit issues
- Implement National Medical Support Orders for employees via Ceridian Dayforce
- Collaborate with vendors and carriers for issues regarding eligibility and claims.
Senior Analyst
PANASONIC CORP OF NORTH AMERICA
11.2015 - 08.2017
- Participated in multi-phased projects to prepare one-time pension benefit offerings for over 1,200 employees
- Performed detailed and comprehensive review of employee pension calculations completed by Plan Actuaries
- Processed pension calculations for vested employees and notified employees of completion
- Engaged with outside vendor in revamping standard operating procedures manual to ensure pension workflow process was efficient and effective.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables
Education
Some College (No Degree) - Human Resource Certificate
Wake Technical Community College
Raleigh, NC 03.2018 - 05.2018
Group Health Plan Design GBA 1 Course -
Wharton School - University of Pennsylvania
Philadelphia, PA 01.2010 - 03.2010
Some College (No Degree) - General Courses
New Jersey City University
Jersey City, NJ 09.1989 - 01.1990
High School Diploma -
Central High School
Newark, NJ 09.1984 - 06.1985
Skills
- Customer Service
- Relationship Building
- Team Player
- Multitasking
- Detail Oriented
- Compliant
- Accurate
- Problem Solving
- Written/Verbal Communications Skills
- Flexible
- Setting Priorities
- Supportive
- Analytical Ability
- Results Oriented
- WorkDay
- Microsoft Office Suite 365: Word, Excel, PowerPoint, Outlook, Access
- PeopleSoft/HRIS
- SAP
- Internet Research
- Intranet Research
Timeline
HR and Payroll Associate Service Specialist
FIDELITY
03.2021 - 01.2022
Financial Services Associate (Pension)
FIDELITY
12.2020 - 03.2021
Financial Services Associate (401K)
FIDELITY
03.2020 - 12.2020
Financial Services Associate (401k)
FIDELITY TALENT SOURCE (FIDELITY)
09.2019 - 03.2020
Benefits Specialist II
RANDSTAD (FHI 360)
08.2019 - 09.2019
Benefits Specialist
RANDSTAD (BMC)
09.2018 - 05.2019
Some College (No Degree) - Human Resource Certificate
Wake Technical Community College
03.2018 - 05.2018
Senior Analyst
PANASONIC CORP OF NORTH AMERICA
11.2015 - 08.2017
Group Health Plan Design GBA 1 Course -
Wharton School - University of Pennsylvania
01.2010 - 03.2010
Some College (No Degree) - General Courses
New Jersey City University
09.1989 - 01.1990
High School Diploma -
Central High School
09.1984 - 06.1985
HR/Payroll Associate Service Specialist
FIDELITY
1 2022 - Current