Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Manager
Karl’s Pizza
03.2020 - Current
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Shift Manager
Leo’s Coney Island
01.2019 - 03.2019
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Crew Member Team Leader
Karl’s Pizza
05.2017 - 01.2019
Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.