Summary
Overview
Work History
Education
Skills
Timeline
Manager

Mae Clark

New Boston,MI

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Manager

Karl’s Pizza
03.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Shift Manager

Leo’s Coney Island
01.2019 - 03.2019
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Crew Member Team Leader

Karl’s Pizza
05.2017 - 01.2019
  • Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
  • Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
  • Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.

Education

Associate Of Applied Science - Criminal Justice

Wayne County Community College District
Taylor

Taylor Preparatory High School
Taylor, MI
06.2018

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Attention to Detail

Timeline

Manager

Karl’s Pizza
03.2020 - Current

Shift Manager

Leo’s Coney Island
01.2019 - 03.2019

Crew Member Team Leader

Karl’s Pizza
05.2017 - 01.2019

Associate Of Applied Science - Criminal Justice

Wayne County Community College District

Taylor Preparatory High School
Mae Clark