Mae McDonald
StorQuest Self Storage
El Cajon, CA 92020. Moving To Sacramento,CA
5
years of professional experience
Dynamic Assistant Store Manager known for strong problem-solving, customer service capabilities and willingness to lend a hand. Experience in managing daily operations and promoting a positive work culture. Ready to utilize people and tech skills to enhance customer satisfaction and long-term customer retention while maintaining a clean, safe facility.
Work History
Assistant Store Manager
5 Years 1 Month- Operated the front desk at our front office for five years, handling customer payments, new rentals, and served as the initial representative for new customers.
- Assisted in managing daily store operations, ensuring seamless customer experiences.
- Mentored new employees on store operation and software.
- Enhanced store and property appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Conducted outreach and sales calls to potential customers, enhancing lead generation and increasing store visibility.
- Enhanced store and facility appearance for increased sales by maintaining cleanliness of a 11.4 acre, 600 unit facility.
- Performed outreach and sales calls to potential customers.
- Worked in a team of four while encouraging a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Helped resolve payment disputes and discrepancies among customers in a timely manner.
- Performed occasional tech support and troubleshooting, repairing security cameras, keypads, and computer software on Windows systems.
- Utilized storage software such as WebSelfStorage and StorEdge to manage our facility.
Education
High School Diploma
- Honor Roll: Spring 2025, Fall 2025
Skills
Retail Operations
POS Systems
Customer Service
Attention to Detail
Time Management
Inventory management
Tech Savvy
Fast Learning
Problem-Solving
Team Player
Timeline
Assistant Store Manager
StorQuest Self Storage
07.2021 - CurrentRead More
Grossmont College
High School Diploma
Read More