Maegan B. Shelton
Columbus,GA
Summary
A young professional, starting in the Phlebotomy field, who can analyze, implement and execute solutions with accuracy. Adaptable to new situations, initiative-taking, and possesses the ability to learn on the fly. Excellent written and oral communication, keen organizational agility and problem solving.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Paws Humane Society
04.2024 - 10.2024
- Responsible for managing the reception area, greeting clients and their pets, scheduling appointments, answering phone calls or emails, processing payments, maintaining accurate patient records, and providing excellent customer service in a compassionate and professional manner, ensuring a smooth and positive experience for all visitors to the clinic.
Server
Houlihan’s
09.2023 - 03.2024
- Facilitated effective and efficient use of all resources to enhance customer satisfaction. Ensured accuracy with orders taken, this may include confirming the order with the patron prior to placing the order with the cooks. Review each order presented from the kitchen to ensure items were correctly prepared, prior to delivering them to the table. Staying in constant communication with each patron to ensure their visit was both delightful and pleasant. Closed down and/or cleaning of each assign station at end of every shift.
Server/Service Trainer
Red Robin
07.2019 - 11.2022
- Facilitated effective and efficient use of all resources to enhance customer satisfaction. Ensured accuracy with orders taken, this may include confirming the order with the patron prior to placing the order with the cooks. Review each order presented from the kitchen to ensure items were correctly prepared, prior to delivering them to the table. Staying in constant communication with each patron to ensure their visit was both delightful and pleasant. Closed down and/or cleaning of each assign station at end of every shift. As a trainer, involving the experience and knowledge attained to ensure new hires know and understand their job responsibilities and function of their role efficiently while also providing excellent customer service.
Kennel Technician
Preppy Pets
03.2021 - 09.2021
- Responsible for all animals that checked into the daycare/boarding center. Responsible for keeping up with the schedule of cleaning kennels, walking, and feeding animals. Accuracy of administering medicine to animals when required. Assisted co-workers with the grooming and washing of animals. Aided front desk, answering phone calls, checking animals in and out of doggy daycare and Boarding.
Customer Service Rep/Cake Decorator
Columbus Corner Bakery
11.2020 - 03.2021
- Responsible for maintaining accuracy on orders received/taken from patrons via phone and in-person. Showing knowledge regarding the products being ordered and sold. Ensuring accuracy on the outcome of orders by providing follow-up confirmation on details given regarding the design, wording, and decorations and to ensure 100% customer satisfaction with the final product upon pick-up.
- Cake Decorating, received daily training on different styles of décor. Understanding the differences in the application of styles and using them correctly. To accurately check the spelling of each word presented for décor, to provide excellence on the graphics and style of decorations, which result in the customer’s satisfaction and “wow” factor on the cake they purchased.
Education
National Certified Phlebotomy Technician (NCPT) - undefined
National Center for Competency Testing (NCCT)
Phlebotomy Certification - undefined
Columbus Technical Institution
01.2022
Skills
- Strong Interpersonal skills
- Problem Solving
- Action Oriented
- Client-driven
- Independent thinker
- Dealing With Ambiguity
- Medical Terminology
- Time Management
Timeline
Front Desk Receptionist
Paws Humane Society
04.2024 - 10.2024
Server
Houlihan’s
09.2023 - 03.2024
Kennel Technician
Preppy Pets
03.2021 - 09.2021
Customer Service Rep/Cake Decorator
Columbus Corner Bakery
11.2020 - 03.2021
Server/Service Trainer
Red Robin
07.2019 - 11.2022
National Certified Phlebotomy Technician (NCPT) - undefined
National Center for Competency Testing (NCCT)
Phlebotomy Certification - undefined
Columbus Technical Institution
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