Summary
Overview
Work History
Education
Skills
Timeline
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Maegan Forse

Beaumont,TX

Summary

Knowledgeable and dedicated customer service professional with much experience in both customer-facing and independent roles. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Internal Service Writer for Used Cars

Mike Smith Honda
03.2023 - Current
  • Resolved complaints from management, sales staff, and technicians in professional and timely manner.
  • Supervised team of technicians to meet business goals.
  • Developed and maintained positive relationships with management, sales staff and technicians to build rapport and trust.
  • Acted as mediator between various parties to ensure vehicles were inspected, repaired and ready to be sold in timely manner.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.

Service Advisor

Mike Smith Honda
10.2021 - 03.2023
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Acted as mediator between customers and technicians to ensure their vehicles needs were taken care of as quickly and effectively as possible.

General Merchandise Stocker

HEB Grocery Store
04.2019 - 09.2021
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.


Produce Stocker

HEB Grocery Store
10.2018 - 04.2019
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.

Bakery/Deli Worker

HEB Grocery Store
10.2016 - 10.2018
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Associate of Arts - Liberal Arts And General Studies

Lamar State College - Orange
Orange, TX
12.2016

High School Diploma -

Evadale High School
Evadale, TX
05.2014

Skills

  • Task Delegation
  • Employee Relations
  • Office Administration
  • Time Management
  • Workflow Management
  • Microsoft Office
  • Attention to Detail
  • Quick Learner

Timeline

Internal Service Writer for Used Cars

Mike Smith Honda
03.2023 - Current

Service Advisor

Mike Smith Honda
10.2021 - 03.2023

General Merchandise Stocker

HEB Grocery Store
04.2019 - 09.2021

Produce Stocker

HEB Grocery Store
10.2018 - 04.2019

Bakery/Deli Worker

HEB Grocery Store
10.2016 - 10.2018

Associate of Arts - Liberal Arts And General Studies

Lamar State College - Orange

High School Diploma -

Evadale High School

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Maegan Forse