Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
7
7
years of professional experience
Work History
Insurance Agent
Onedigital Advanced Health Insurance
06.2024 - Current
Approached potential clients by using direct marketing mailings and phone contacts.
Responded to customer calls swiftly to resolve issues and answer questions.
Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Receptionist Administrator
B&J Tax Services
08.2020 - 06.2024
Provided clerical support to company employees by copying, faxing, and filing documents.
Corresponded with clients through email, telephone, or postal mail.
Confirmed appointments, communicated with clients, and updated client records.
Maintained confidentiality of information regarding clients and company.
Assistant Manager
Dominos Pizza Inc.
07.2017 - 07.2020
Generated repeat business through exceptional customer service.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO
05.2017
High School Diploma -
Carl Schurz High School
Chicago
06.2011
Skills
CRM Software
Client Relations
Policy Renewals
Customer follow-up
Client Retention
Customer Service
Account Management
Vision and dental insurance
Timeline
Insurance Agent
Onedigital Advanced Health Insurance
06.2024 - Current
Receptionist Administrator
B&J Tax Services
08.2020 - 06.2024
Assistant Manager
Dominos Pizza Inc.
07.2017 - 07.2020
Associate of Science - Business Administration
Colorado Technical University
High School Diploma -
Carl Schurz High School
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