Hi, I’m
Maegan Ritchie
Downers Grove,IL
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
5
years of professional experience
1
Certification
Work History
Linden Oaks Behavioral Health
Intake Registration Specialist
01.2021 - 04.2023
Job overview
- Complete and maintain accurate records or reports regarding the patients' histories and progress, services provided, or other required information
- Act as liaisons between clients and medical staff
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Used EPIC to record and organize patient insurance and medical information.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
DuPage Immediate Care
Intake Representative
05.2022 - 11.2022
Job overview
- Check insurance eligibility and collect required copays
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Manage multi-line telephone system to answer questions, route calls, and take messages
- Assessed clients' needs and determined eligibility for intake services.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Westmont Napleton Porsche
Administrative Assistant
08.2021 - 05.2022
Job overview
- Manage multi-line telephone system to answer questions, route calls, and take messages
- Greet visitors at front desk, answered questions, and directed guests to specific off ice personnel
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Scheduled office meetings and client appointments for staff teams.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Amazon
Customer Service Associate
04.2021 - 07.2021
Job overview
- Reported product discrepancies or quality issues to management, noting damaged products, incorrect labeling, or quantity variances
- Picked products by matching numbers and product descriptions to confirm accuracy
- Met physically-demanding performance targets, staying in shape to quickly cover long distances each day
- Fulfilled over 700 orders per day by working efficiently to locate and pack items.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
JCPenney
Fulfillment Associate
10.2020 - 04.2021
Job overview
- Picked products by matching numbers and product descriptions to confirm accuracy
- Minimized shrinkage by identifying and closing loopholes in merchandise access and distribution
- Reported product discrepancies or quality issues to management, noting damaged products, incorrect labeling, or quantity variances
- Kept computer inventory accurate with regular cycle counts and full audits every day.
- Maintained store assets with effective loss prevention strategies.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Jimmy Johns
Customer Service Associate
07.2019 - 01.2020
Job overview
- Gave customers information about upcoming promotions and available items
- Kept balance sheets with amounts and numbers of transactions
- Stocked store shelves and end-caps with merchandise during down times.
- Trained staff on operating procedures and company services.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Dairy Queen
Customer Service Representative
08.2018 - 02.2019
Job overview
- Prepared or cooked daily food items using safe food handling practices
- Maintained cleanliness and presentation of storefront, cleared clutter, and restocked utensils.
- Implemented and developed customer service training processes.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Downers Grove North
High school diploma
05.2021
University Overview
- Honor Roll for all four years
- Academic Scholarship Recipient
- Completed AP course in Psychology
- Completed AP course in Biology
- Graduated with a 4.0 GPA
South College
Bachelor of Science from Physician Assistant
05.2025
University Overview
- Honor Roll for 2021- 2022 school year
- Academic Scholarship Recipient
- Relevant Coursework: Patient Care & Healthcare Administration
- 3.8 GPA
Skills
- Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
- Call management
- Insurance verification
- Medical receptionist skills
- Managing physician schedules and maintaining accurate patient records
- Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Customer focus & orientation
- Understanding privacy rules and regulations associated with patient records
Certification
- Basic Life support, American Heart Association - September 2022
- Crisis Prevention Intervention, Edward Elmhurst - July 2022
Timeline
Intake Representative
DuPage Immediate Care
05.2022 - 11.2022
Administrative Assistant
Westmont Napleton Porsche
08.2021 - 05.2022
Customer Service Associate
Amazon
04.2021 - 07.2021
Intake Registration Specialist
Linden Oaks Behavioral Health
01.2021 - 04.2023
Fulfillment Associate
JCPenney
10.2020 - 04.2021
Customer Service Associate
Jimmy Johns
07.2019 - 01.2020
Customer Service Representative
Dairy Queen
08.2018 - 02.2019
Downers Grove North
High school diploma
South College
Bachelor of Science from Physician Assistant