Mael Stelma
Rockford
Summary
Efficient and motivated team leader with experience training new staff, managing daily operations, and ensuring high-quality service to customers. Focus on leading by example and quickly adapting under pressure. Passionate about seeking opportunities to expand my knowledge and skills.
Overview
3
3
years of professional experience
Work History
Shift Lead
Finzel S Soft Serve LLC
05.2022 - Current
- Independently completed store opening and closing procedures
- Maintained a clean and organized work environment, ensuring standards were consistently met.
- Provided exceptional customer service by promptly resolving issues.
- Trained new employees on company policies and procedures for optimal performance.
- Delivered excellent customer service by efficiently taking customer orders.
- Collaborated with management to develop strategies to improve efficiency.
Education
Bachelor of Science - Nursing
Point Loma Nazarene University
San Diego, CA05-2028
High School Diploma -
Rockford High School
Rockford, MI05-2024
Skills
- Conflict resolution
- Customer service focus
- Employee training
- Leadership
- Problem-solving
- Strong written and verbal communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Lead
Finzel S Soft Serve LLC
05.2022 - Current
Bachelor of Science - Nursing
Point Loma Nazarene University
High School Diploma -
Rockford High School
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