Maelah Hanshaw
La Jolla,California
Summary
Dynamic and dedicated professional with a strong background in customer service at the Trinidad Bay Eatery and Gallery. Proven ability to enhance guest relations and optimize operations through effective multitasking and conflict resolution. Recognized for fostering loyalty and creating positive experiences, while training staff to uphold high service standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Trinidad Bay Eatery and Gallery
04.2023 - 09.2025
- Greeted and seated guests, ensuring prompt and friendly service.
- Assisted in training new host staff on operational procedures and customer service excellence.
- Monitored dining area for guest satisfaction, addressing concerns proactively.
- Developed strong relationships with repeat customers, fostering loyalty and positive experiences.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor
- Coordinated with waitstaff to communicate guest preferences and special requests.
L.IT. (Leader In Training)
Redwood Day Camp/Art Camp
06.2021 - 08.2022
- Facilitated engaging art activities for campers, promoting creativity and self-expression.
- Monitored camper safety during activities, ensuring a secure and supportive environment.
- Assisted in training new staff on camp policies and procedures to maintain quality standards.
- Organized supplies and materials for daily activities, streamlining preparation processes.
- Supported administrative tasks including scheduling and communication with parents for better coordination.
- Enhanced team dynamics by conducting regular team-building activities and communication exercises.
Math Tutor Volunteer
Trinidad Elementary
02.2021 - 04.2021
- Assisted students in understanding mathematical concepts through personalized tutoring sessions.
- Developed engaging lesson plans to enhance student comprehension and retention of math skills.
- Created educational resources to support diverse learning styles and promote academic success.
- Collaborated with teachers to identify students needing additional support in mathematics.
- Monitored student progress and adjusted tutoring methods to ensure effective learning outcomes.
- Fostered a positive learning environment encouraging student participation and confidence in math abilities.
Assistant Ballet Teacher
Trillium Dance Studios
11.2021 - 01.2022
- Supported lead instructor in developing lesson plans tailored to student needs.
- Provided feedback to students on technique and performance during practice sessions.
- Coordinated class schedules and maintained studio equipment for optimal use.
- Implemented creative teaching methods to enhance student engagement and retention.
- Conducted warm-up exercises at the beginning of each class to ensure students were prepared for ballet training sessions.
Education
High School Diploma -
Northcoast Preparatory Academy
Arcata, CA05-2025
Undergraduate -
University of California, San Diego
La Jolla, CA06-2029
Skills
- Customer service
- Strong multitasking
- Active learning
- Conflict resolution
- Cash handling
- Handling complaints
- Guest relations
- Payment processing
- Judgment and decision making
- Memory retention
- Problem-solving
- Team collaboration
Accomplishments
• L.I.T. Recognition Award
• National History Day Prize For Women's History
Certification
- ServSafe
Timeline
Restaurant Hostess
Trinidad Bay Eatery and Gallery
04.2023 - 09.2025
Assistant Ballet Teacher
Trillium Dance Studios
11.2021 - 01.2022
L.IT. (Leader In Training)
Redwood Day Camp/Art Camp
06.2021 - 08.2022
Math Tutor Volunteer
Trinidad Elementary
02.2021 - 04.2021
High School Diploma -
Northcoast Preparatory Academy
Undergraduate -
University of California, San Diego