Adriana Romero Cardenas
Sunvalley,NV
Summary
Adept at enhancing healthcare operations and patient satisfaction, my tenure at Community Health Alliance showcases a proven track record in HIPAA compliance and critical thinking. Leveraging organizational skills and patient relations, I've significantly improved service delivery and efficiency, evidenced by a notable increase in pantry efficiency through strategic volunteer recruitment.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Community Health Alliance
Reno, NV
06.2024 - 08.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Front Desk Receptionist
Community Health Alliance
Reno, NV
09.2020 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Healthy Food Pantry Coordinator
Community Health Alliance
Reno, NV
07.2022 - 07.2023
- Played key role in implementation of new distribution programs, improving customer services and satisfaction.
- Established strong relationships with local food banks, securing a steady supply of food donations.
- Increased public awareness of the food pantry through social media platforms and local media coverage.
- Improved food pantry efficiency by implementing an effective inventory management system.
- Increased efficiency Number% through recruitment of dedicated volunteers.
- Managed pantry budget responsibly, allocating funds efficiently to best serve the needs of the community.
- Enhanced community outreach efforts by organizing regular food drives and awareness campaigns.
Education
High School Diploma -
Damonte Ranch High School
Reno, NV06.2019
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Customer Service
- Patient Relations
- Attention to Detail
- Insurance Verification
- Patient confidentiality
- Scheduling
- Verbal and written communication
- Patient documentation
- Goal Setting
- Documentation
- Patient Registration
- Office Administration
- Payment Collection
- Creative Problem-Solving
- Strategic Planning
- Healthcare operations
- Inventory Management
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Community Health Alliance
06.2024 - 08.2024
Healthy Food Pantry Coordinator
Community Health Alliance
07.2022 - 07.2023
Front Desk Receptionist
Community Health Alliance
09.2020 - 06.2024
High School Diploma -
Damonte Ranch High School