Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Magali Palacios-Herrera

Lochbuie,CO

Summary

Dedicated individual with priority-driven attitude and eight years of experience. Detail-oriented worker known for excellent accuracy and efficiency. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Records Specialist

Adams County Sheriff's Office
05.2023 - Current
  • Scanned paper records to transfer to digital filing systems.
  • Communicated efficiently with individuals concerning record information submitted or missing from files.
  • Maintained and updated records through dedicated digital database.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Followed confidentially regulations to maintain privacy.
  • Updated records with new information.
  • Coordinated with various departments to support cross-functional needs.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
  • Transferred inactive records to storage to free up space and preserve history.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.

Dental Assistant

Nestman Orthodontics
03.2022 - 03.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for 20+ procedures daily.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Documented patient dental health information, medical history, and progress for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make retainers, study models, and other dental prosthetics.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Prepared patient X-rays and images for review by dentist.

Financial Relationship Banker

Huntington National Bank/ TCF
06.2017 - 03.2022
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Adapted products and services to suit customers' changing financial circumstances.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Continually boosted branch production and revenue by 35% by consistently meeting all monthly and quarterly sales goals.
  • Reconciled customer accounts and balanced daily transactions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Education

High School Diploma -

Adams City High School
Commerce City, CO
05.2015

Skills

  • Administrative Management
  • Records Retention
  • Expense Reports
  • Clerical Support
  • Phone Answering
  • Appointment Scheduling
  • Customer Satisfaction
  • Office Supplies and Inventory
  • Teller Auditing
  • Email Correspondence

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Records Specialist

Adams County Sheriff's Office
05.2023 - Current

Dental Assistant

Nestman Orthodontics
03.2022 - 03.2023

Financial Relationship Banker

Huntington National Bank/ TCF
06.2017 - 03.2022

High School Diploma -

Adams City High School

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Magali Palacios-Herrera