Magaly Beauliere
East Orange,New Jersey
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
My overall objective will be furthering my education, and working towards a leadership role im my work place.
Overview
7
7
years of professional experience
Work History
Senior.Account Specialist/Billing - Disputes
Discover Financial Services, DFS
08.2022 - Current
- Handled inbound calls for credit card disputes.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Performed general accounting handling functions such as closing accounts and placing accounts on hold.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed research and due diligence to resolve issues in timely manner.
- Reviewed credit records to evaluate customer histories.
- Completed investigations of customer accounts and payment histories.
- Established clear methods for determining proper process with each customer type.
- Adhered to standards of quality and service as well as all compliance requirements.
Seasonal Worker
Costco
10.2023 - 12.2023
- Responsible for stocking shelves and ensuring the store stays organized.
- Moving merchandise around, so some physical labor was involved.
- Greeter
- providing excellent member service, by assisting members with locating items.
- Maintain a clean safe environment
- Cashier/cashier assistant
- Attention to detail
Customer Service Rep
Tyden LLC/Arise
03.2017 - 08.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Lead Preschool Teacher
Goddard School
11.2017 - 09.2021
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Allowed for ample outdoor discovery time in schedule each day.
- Promoted sensory development by providing access to different textures.
- Applied play-based strategies to provide diverse approaches to learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Planned educational opportunities based on children's interests.
- Addressed behavioral and learning issues with parents and daycare management.
- Submitted weekly lesson plans.
- Prepared pre-class materials.
- Utilized books, songs and games to engage students.
Education
High School diploma -
Marion Franklin High School
Columbus, Ohio2011
Skills
- Billing
- Clerical
- Copying
- Customer service
- Database
- Fax
- Forms
- Excel
- Money
- Windows
- Word
- Problem resolution
- Recording
- Scanning
- Telephone
- Phone
- Troubleshooting
- Website
- Training & Development
- Verbal and written communication
- Leadership
- Active listening
Additional Information
- Proficient in a variety of software programs, such as: word, Microsoft, windows, excel and database programs. I also have experience in general communication; email, fax, scanning, clerical, copying and direct customer service. Assisted New Hirees and mentored them on products and services.
Timeline
Seasonal Worker
Costco
10.2023 - 12.2023
Senior.Account Specialist/Billing - Disputes
Discover Financial Services, DFS
08.2022 - Current
Lead Preschool Teacher
Goddard School
11.2017 - 09.2021
Customer Service Rep
Tyden LLC/Arise
03.2017 - 08.2022
High School diploma -
Marion Franklin High School