Magaly Cerros
Landover,MD
Summary
Provided skilled customer service to ensure customer satisfaction. Seeking to enhance current experience through related roles. Highly motivated, and committed to utilizing interpersonal skills to ensure success in any organizational setting.
Overview
3
3
years of professional experience
Work History
Server
The Arbor Company Senior Living
Crofton, MD
08.2023 - Current
- Assisted with meal planning to meet nutritional plans.
- Fostered positive relationships with residents through active listening skills.
- Promoted high resident satisfaction by resolving problems with knowledgeable and friendly service.
Host/ Busser/ Bartender/Server
Cuba de Ayer Restaurant
Burtonsville, MD
11.2022 - 07.2023
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Enforced all alcohol laws strictly while serving alcoholic beverages.
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
- Resolved guest complaints professionally and promptly to maintain satisfaction.
Cashier
Sakura Express
New Carrolton, MD
08.2021 - 11.2022
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Bachelor of Science -
Marymount University
Arlington, VA05-2027
High School Diploma -
Bladensburg High School
Bladensburg, MD05-2023
Skills
- Communication Skills
- Attention to Detail
- Customer Service
- Writing, editing, and proofreading
Seal of Biliteracy
- Official recognition awarded by the state through a High School program to individuals proficient in two or more languages.
- Recognizes fluency in English and Spanish.
Timeline
Server
The Arbor Company Senior Living
08.2023 - Current
Host/ Busser/ Bartender/Server
Cuba de Ayer Restaurant
11.2022 - 07.2023
Cashier
Sakura Express
08.2021 - 11.2022
Bachelor of Science -
Marymount University
High School Diploma -
Bladensburg High School
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