Magaly Duque
Cape Coral,FL
Summary
Highly skilled Service Assistant with comprehensive experience in providing exceptional customer service and administrative support. Strengths include excellent communication, problem-solving skills, and ability to prioritize tasks for efficient workflow. Previous roles involved fostering customer satisfaction through timely resolution of issues, creating positive impact on overall business operations. Responsible Service Assistant, energetic and trustworthy with team-oriented mentality. Ready to take on challenges of exciting new position. Effective and outgoing professional with exemplary service skills. Focused individual promoting enthusiastic attitude. Providing great support and maintaining professionalism in high-pressure environments. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
38
38
years of professional experience
Work History
Nutrition Service Asistant
Lee Health
Cape Coral, FL
01.2018 - Current
- Answered phones to take incoming orders or address customer concerns.
- Resolved guest complaints to maintain complete customer satisfaction.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Took food orders, refilled beverages and offered menu item recommendations.
- Handled customer inquiries in a courteous and professional manner.
- Resolved customer complaints promptly and efficiently.
- Participated in ongoing training to enhance job skills and knowledge.
- Answered customer questions and resolved complaints by offering refunds or replacement items.
- Assisted customers with product selection and ordering, providing helpful advice and information.
- Greeted guests with friendliness and professionalism.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Associate
Proamar Amerca Corporation
Cape Coral, FL
02.2014 - 09.2017
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
Lawyer
My Own Work
Caracas, Venezuela
01.2006 - 02.2012
- Maintained current knowledge of laws to provide clarification on legal concerns.
- Interpreted statutes, rulings, and regulations for individuals and businesses.
- Counseled clients on various matters related to their legal rights and obligations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted in-depth research in order to write effective proposals, agreements, and contracts.
- Drafted contracts, agreements and other legal documents for clients.
- Negotiated settlements between parties involved in litigation matters.
- Reviewed legal documents to ensure compliance with relevant laws and regulations.
Associate Lawyer
Cavendes Bank
Caracas, Venezuela
01.1996 - 02.2005
- Preparation of loan documents
- Review of Court files
- Transcription- meeting (Intervening Board).
- Preparation books-certifications of minutes.
Civil Lawyer
My Own Work
Caracas, Venezuela
02.1987 - 03.1996
- Negotiated settlements between parties involved in civil disputes.
- Maintained current knowledge of laws to provide clarification on legal concerns.
- Advised clients regarding legal matters, business transactions and claim liability.
- Collaborated with other attorneys to develop effective legal strategies.
- Drafted and reviewed legal documents such as pleadings, motions, briefs and opinions.
Education
Bachelor of Laws -
Catholic University of Tachira
Tachira. Venezuela10-1987
Skills
- Customer service excellence
- Strong customer service
- Providing an exceptional customer experience and complaint resolution
Affiliations
- My focus is resolving and advancing every day in my job.
Timeline
Nutrition Service Asistant
Lee Health
01.2018 - Current
Sales Associate
Proamar Amerca Corporation
02.2014 - 09.2017
Lawyer
My Own Work
01.2006 - 02.2012
Associate Lawyer
Cavendes Bank
01.1996 - 02.2005
Civil Lawyer
My Own Work
02.1987 - 03.1996
Bachelor of Laws -
Catholic University of Tachira