Magda Ramos
Salt Lake City
Summary
Dynamic professional with a proven track record in customer service at Delta Airlines and a strong foundation in classroom management as a Substitute Teacher. Skilled in relationship building and kitchen organization, I excel in fast-paced environments, ensuring quality and satisfaction while adapting to changing needs. Committed to fostering positive experiences and achieving excellence .Excellent Cook.
Overview
35
35
years of professional experience
Work History
Substitute Teacher
Salt Lake City Schools District
11.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Private Chef
Self Employed Services
11.2008 - Current
- Prepared high-quality meals for clients with diverse palates, emphasizing the use of fresh, local ingredients.
- Coordinated with event planners during large gatherings or parties, ensuring seamless service and guest satisfaction.
- Adapted quickly to last-minute changes in menu requests or guest counts without sacrificing quality or presentation standards.
- Maintained a clean and organized kitchen workspace, adhering to strict sanitation guidelines and safety protocols.
- Shopped for ingredients.
Yummy Salsas Store/ Restaurant
Self Employed Services
10.2003 - 05.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Mentored junior kitchen staff in cooking techniques, recipe execution, and proper equipment usage.
- Enhanced kitchen efficiency by streamlining cooking processes and organizing workstation layouts.
- Ensured optimal taste consistency in each dish through ongoing taste-testing adjustments during the cooking process.
- Developed strong multitasking skills to manage multiple orders simultaneously while maintaining accuracy and efficiency.
- Improved food quality by ensuring proper execution of recipes and monitoring ingredient freshness.
Customer Service Representative Agent
Delta Airlines
10.1990 - 11.2012
- Answered customer concerns promptly to avoid on-hold wait times.
- Handled escalated situations, successfully deescalating situations while finding solutions to meet client expectations.
- Managed missed flight, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
Education
Business Travel Certificate/ Travel Agency
Salt Lake Community College
Salt Lake City, UTReal Estate
Wardley Better Home And Gardens
Salt Lake City, UT09-1994
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Team leadership
- Cooking techniques
- Customer service
- Kitchen organization
- Meal preparation
- Multitasking and organization
- Recipe creation
- Kitchen management
- Quality control
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Limited Working
Accomplishments
- Designed whole new menu, including meal selections, beverages and pricing.
- Award for 20 Years of excellence of Customer Service at Delta Airlines.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteTimeline
Substitute Teacher
Salt Lake City Schools District
11.2022 - Current
Private Chef
Self Employed Services
11.2008 - Current
Yummy Salsas Store/ Restaurant
Self Employed Services
10.2003 - 05.2013
Customer Service Representative Agent
Delta Airlines
10.1990 - 11.2012
Business Travel Certificate/ Travel Agency
Salt Lake Community College
Real Estate
Wardley Better Home And Gardens
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