MAGDALA JEAN DENIS
Draper,UT
Summary
Recognized for exceptional attention to detail and Strong problem-solving abilities in processing and verifying titles, I am a dependable team player who adapts seamlessly to shifting priorities while consistently delivering results. My expertise encompasses title research, customer service, and regulatory compliance, underscoring my passion for helping individuals find their dream homes.With Over 10 years of experience in the finance industry, I have refined my sales and customer relationship-building skills, further enhanced by my role as a Property and Title Coordinator. Currently, I excel as a Title Clerk Agent at Clicklease, where I am dedicated to advancing my customer service and title expertise.My Strong background in title management enables me to deliver exceptional results in property documentation and ownership verification. I demonstrate a high level of accuracy and efficiency, ensuring compliance with all legal and regulatory requirements. Known for fostering collaboration and reliability within team environments, I consistently meet organizational objectives. Additionally, I possess skills in title examination, risk assessment, and conflict resolution, with a keen ability to manage complex transactions.Eager to explore new opportunities within the mortgage industry, I aim to leverage my robust background to deliver exceptional outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Title Specialist
CLICKLEASE
04.2025 - Current
- Reviewed and validated titles for accuracy in lease documentation.
- Facilitated title transfer processes, ensuring compliance with state regulations.
- Collaborated with cross-functional teams to resolve title-related discrepancies.
- Managed electronic document systems for efficient record-keeping and retrieval.
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
- Researched ownership interests and liens on title
- Examined and verified 123 titles weekly.
Roadside Emergency Assistant
Tesla
08.2023 - 04.2025
- Coordinated agent meetings and events to foster communication and collaboration within the team
- Provided exceptional customer service and support
- Resolving inquiries and issues promptly and effectively
- Provided roadside assistance to stranded motorists including jump-starts, tire changes, and fuel delivery.
- Maintained accurate records of services provided and completed necessary paperwork.
- Communicated effectively with dispatch and other team members to coordinate responses and services.
- Provided roadside assistance to members.
- Responded to emergency calls for vehicle breakdowns and accidents in a timely manner.
Collection
Lending Club
07.2022 - 08.2023
- Maintained detailed and organized records of all loan applications and correspondence.
- Locate customers: Use computer software and databases to find customers who have moved
- Contact debtors: Contact debtors to learn about their payment status and encourage timely repayment
- Negotiate payment plans: Discuss debts with customers and create payment plans
- Collect payments: Collect payments via phone using credit card or direct debit
- Update credit files: Update credit files when debts are satisfied
- Handle customer inquiries: Handle customer questions, complaints, and inquiries
Merchandiser
Bimbo Bakery
08.2019 - 08.2023
- Managed product inventory and ensured proper merchandising of products
- Created displays and promotions for various products
- Utilized data analytics to track sales and inventory trends
- Trained and supervised a team of sales associates to ensure excellent customer service
- Arranged consistent shelves, bins, and racks at 5 locations by following established planograms.
Title Property
Tesla
10.2020 - 07.2022
- Conducts a title search to identify any issues with the property, such as liens, encumbrances, or ownership disputes
- Document review: Analyzes legal documents, such as deeds, mortgages, and easements, to ensure their accuracy and validity
- Closing coordination: Facilitates real estate closings, ensuring that all necessary documents, funds, and keys are transferred
- Recordkeeping: Records the deed and mortgage, and any additional documents needed to legally file with the county land records
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Loan Processor
Cyprus Credit Union
06.2018 - 09.2020
- Reviewed loan applications for completeness and accuracy.
- Communicated with borrowers, loan officers, and third-party vendors.
- Verified borrower information and income documentation.
- Evaluated credit reports and calculated debt-to-income ratios.
- Maintained detailed loan files and documentation.
- Ensured compliance with lending guidelines and regulations.
- Processed and verified loan applications for accuracy and completeness.
- Processed loan applications efficiently, ensuring compliance with regulations and internal policies.
- Reviewed financial documents for accuracy, identifying discrepancies to mitigate risks.
- Coordinated communication between loan officers and clients, enhancing client experience and satisfaction.
Floor Manager
Utah Credit Approval
03.2013 - 06.2018
- Customer service: Greeting customers, building rapport, and making them feel welcome
- Product knowledge: Understanding the features, capabilities, and characteristics of vehicles
- Matching customers to vehicles: Qualifying customers by understanding their needs and matching them with the best fit vehicle
- Demonstrating cars: Explaining the features and benefits of different models, and taking customers on test drives
- Closing sales: Negotiating and completing transactions
- Follow-up: Contacting customers to ensure they're satisfied with their purchase
- Additional responsibilities: Managing inventory, assisting with financing options, and coordinating with the service department
- Managed team of 6 employees to maintain smooth-running operations of shop floor.
- Performed closing procedures 10 times weekly by balancing cash drawers and reconciling credit card transactions.
Education
High School Diploma -
Herriman High School
Herriman, UT05.2012
Skills
- Account updating
- Customer consulting
- Client communication
- Banking operations support
- Account Process
- Microsoft Word
- Office Management
- Title order processing
- Title examination expertise
- Title research
- Title processing
- Documentation review
Certification
- Complete 20 hour online Pre-Licensing Course
- Complete 15-hour online Utah PE
- In the processes of getting my NMLS license
Timeline
Title Specialist
CLICKLEASE
04.2025 - Current
Roadside Emergency Assistant
Tesla
08.2023 - 04.2025
Collection
Lending Club
07.2022 - 08.2023
Title Property
Tesla
10.2020 - 07.2022
Merchandiser
Bimbo Bakery
08.2019 - 08.2023
Loan Processor
Cyprus Credit Union
06.2018 - 09.2020
Floor Manager
Utah Credit Approval
03.2013 - 06.2018
High School Diploma -
Herriman High School