Magdalen Metcalf
Palmdale,CA
Summary
Assistant Manager at Country Club Hay & Feed with proven expertise in inventory management and exceptional customer engagement. Skilled in problem-solving and communication, I consistently promoted high customer satisfaction and improved team performance through effective coaching. Recognized for maintaining professionalism under pressure while achieving operational goals. I am dedicated and adaptable with a proactive attitude and the ability to learn quickly. Having a strong work ethic and effective communication skills. Eager to contribute to an amazing team and support goals to success.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Country Club Hay & Feed
Acton, California
03.2024 - Current
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Tracked inventory and ordering supplies as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Sales Associate
See's Candies
Lancaster, California
09.2023 - 02.2024
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers to determine wants or needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
California Virtual Academy
Los Angeles, CA06-2023
Business
Antelope Valley College
Lancaster, CASkills
- Inventory management
- Product knowledge
- Customer engagement
- Multitasking
- Adapting to changes
- Cash handling
- Problem solving
- Organizational skills
- Communication
- Active listening
- Quick learning abilities
Timeline
Assistant Manager
Country Club Hay & Feed
03.2024 - Current
Sales Associate
See's Candies
09.2023 - 02.2024
High School Diploma -
California Virtual Academy
Business
Antelope Valley College