Open To Work
Magdalena DeJesus
Bethlehem,PA
Summary
Results-driven caseworker delivering exceptional client service, ensuring compliance with regulations, and managing diverse caseloads. Committed to coordinating resources and fostering community connections to support client needs and improve access to services.
Overview
27
27
years of professional experience
Work History
Income Maintenance Caseworker
Commonwealth of Pennsylvania - Department of Public Welfare
Allentown, PA
03.2001 - 12.2025
- Assessed eligibility for public assistance programs, ensuring compliance with regulations.
- Conducted comprehensive interviews to gather information and determine client needs.
- Processed applications efficiently, maintaining accuracy in data entry and documentation.
- Coordinated with community resources to facilitate client access to services and support.
- Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
Marketing Representative
Gateway Health Plan
Pittsburgh, PA
01.2000 - 03.2001
- Developed and implemented targeted marketing campaigns to enhance member engagement.
- Analyzed market trends to inform strategic planning and optimize outreach efforts.
- Collaborated with cross-functional teams to ensure alignment in messaging and branding initiatives.
- Conducted presentations to educate stakeholders on health plan offerings and benefits.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
- Partnered with sales teams to develop and execute marketing initiatives that supported customer acquisition and retention goals.
Marketing Representative
Partnership HealthPlan
Bethlehem, PA
01.1999 - 12.2000
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Strengthened partnerships with industry influencers through networking events and professional associations for mutual business growth opportunities.
- Created and implemented customer loyalty programs to increase customer retention and loyalty.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Coordinated with sales teams to create cohesive marketing and sales strategies, enhancing overall performance.
Education
Business Management
Borough Manhattan Community College
New York, NYSkills
- Customer service
- Customer service experience
- HIPAA compliance
- Verbal and written communication
- Maintains confidentiality
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Income Maintenance Caseworker
Commonwealth of Pennsylvania - Department of Public Welfare
03.2001 - 12.2025
Marketing Representative
Gateway Health Plan
01.2000 - 03.2001
Marketing Representative
Partnership HealthPlan
01.1999 - 12.2000
Business Management
Borough Manhattan Community College