Magdalena Eneva
San Francisco,CA
Summary
Dynamic and results-oriented professional with a proven track record, adept in team leadership and customer service excellence. Skilled in cash handling accuracy and fostering team collaboration, I significantly enhanced store operations and customer satisfaction. My approach combines critical thinking with a commitment to quality, driving both efficiency and positive customer engagements.
Overview
13
13
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
11.2022 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
Delivery Driver
Uber Eats
07.2018 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Sales Associate
H&M Hennes & Mauritz
09.2011 - 12.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate - Finance
CCSF
San Francisco, CABachelor - Anthropology
New Bulgarian University
Sofia, Bulgaria05.2011
High School Diploma - Geography
Ivan Vazov High School
Sofia, Bulgaria05.2007
Skills
- Cash Handling Accuracy
- Equipment Troubleshooting
- Product Upselling
- Adaptability to Change
- Sales Promotion
- POS System Operation
- Team Collaboration
- Customer Service
- Cash Handling
- Attention to Detail
- Critical Thinking
- Task Delegation
Timeline
Barista Shift Supervisor
Starbucks
11.2022 - Current
Delivery Driver
Uber Eats
07.2018 - Current
Sales Associate
H&M Hennes & Mauritz
09.2011 - 12.2013
Associate - Finance
CCSF
Bachelor - Anthropology
New Bulgarian University
High School Diploma - Geography
Ivan Vazov High School
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