Magdalena Garcia
Detroit
Summary
Dynamic Director of Housekeeping with proven expertise in team leadership, staff training, and safety compliance. Committed to maintaining high cleanliness standards and enhancing customer satisfaction through efficient operational strategies.
Overview
8
8
years of professional experience
Work History
Director of Housekeeping
Yona Solutions
Detroit
09.2023 - Current
- Led housekeeping team to maintain high cleanliness standards across all facilities.
- Developed training programs to enhance staff skills and service quality.
- Implemented efficient scheduling systems to optimize workforce productivity.
- Coordinated supply inventory management to ensure adequate stock levels.
- Enforced safety protocols and compliance with health regulations consistently.
- Fostered teamwork and communication among housekeeping staff through regular meetings.
- Collaborated with management to align housekeeping goals with overall company objectives.
- Resolved customer complaints promptly in a professional manner.
- Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
- Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
- Assisted in the recruitment process by interviewing candidates for open positions within the department.
- Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
- Analyzed customer feedback and developed strategies to improve service levels.
- Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
- Created weekly schedules for housekeeping staff members based on projected occupancy levels.
- Verified each completed room against standard plans to maintain consistency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Operations Manager
Compass Group USA
Detroit
10.2018 - 02.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed daily operations to ensure efficient service delivery.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Trained new employees on operational procedures and company standards.
- Implemented safety protocols to enhance workplace compliance and security.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Collaborated with team leaders on quality audits.
- Delegated work to staff, setting priorities and goals.
Education
Moreno Valley High School
Moreno Valley, CA06-2009
Skills
- Facility management
- Quality assurance
- Safety compliance
- Team leadership
- Staff training
- Customer relationship management
Languages
Spanish
Professional
Timeline
Director of Housekeeping
Yona Solutions
09.2023 - Current
Operations Manager
Compass Group USA
10.2018 - 02.2023
Moreno Valley High School