Magdalena Matuz
Maricopa,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Home Depot
05.2020 - 04.2024
- Provide excellent customer service, through messaging in text and chat, help customers place orders online, resolve any issues regarding major appliances and general merchandise
- Make outbound calls to vendors on behalf of customers
- Make things right for the customer to make sure they are fully taken care of.
Biometric Screener
RemX Specialty Staffing
05.2020 - 06.2020
- Screened employees at the beginning of their shifts, ask Covid-19 related questions, take their temperature, and complete monitoring log
- Provided a mask or face shield to employees not wearing one.
Customer Service Representative
CVS Health
09.2019 - 02.2020
- Provide excellent customer service, answer inbound call, help customers place orders online, resolve any issues regarding major appliances and general merchandise
- Make outbound calls to vendors on behalf of customers.
Medical Assistant
Pioneer Cardiovascular Consultants
04.2019 - 08.2019
- Traveling between offices, prepare patients for exam, obtain medical history and vital signs, perform EKG's, prepare patient charts, arrange prescription refills, answer phones and schedule appointments.
Medical Assistant Intern
Central Arizona Heart Specialists
02.2019 - 03.2019
- Completed 180 hours of hands on training which consisted of rooming patients, vitals, obtaining information for visit, medication updates, applying and removing Holter monitor, and EKG's.Customer Service Associate
Customer Service Associate
Fry's Marketplace
08.2014 - 02.2019
- Provide excellent customer service, help with issues and concerns, helped customers with bill payments, Western Union transactions, lottery, and payroll check cashing.
Head Cashier
The Home Depot
10.2008 - 08.2014
- Provided excellent customer service and made sure the front end ran smoothly, made sure cashiers had their breaks and made sure they had what they needed to take care of the customers checking out.
Education
Certificate - President's List
Carrington College
Mesa, AZ03.2019
Skills
- EKG
- Holter Monitor
- EMR
- Charting and Vitals
- HIPAA and OSHA
- Medical Terminology
- Triage/Scheduling
- Glucose testing
- Urinalysis
- Medical Scheduling
- Microsoft Office
- Customer Service
- Call Center
- Vital signs
- Medical terminology
- Medical office experience
- Active Listening
- Problem-solving abilities
- Computer Proficiency
- Building rapport
- Critical Thinking
- Live chat and text support
Certification
Certified Medical Assistant (AAMA), 09/01/19, 09/01/24
Timeline
Customer Service Representative
The Home Depot
05.2020 - 04.2024
Biometric Screener
RemX Specialty Staffing
05.2020 - 06.2020
Customer Service Representative
CVS Health
09.2019 - 02.2020
Medical Assistant
Pioneer Cardiovascular Consultants
04.2019 - 08.2019
Medical Assistant Intern
Central Arizona Heart Specialists
02.2019 - 03.2019
Customer Service Associate
Fry's Marketplace
08.2014 - 02.2019
Head Cashier
The Home Depot
10.2008 - 08.2014
Certificate - President's List
Carrington College