Magdalena Perez
Summary
Detail-oriented medical scheduler with expertise in appointment scheduling, insurance verification, and patient communication. Committed to data accuracy and HIPAA compliance to enhance patient experiences.
Overview
12
12
years of professional experience
Work History
Medical Scheduler
RadNet
Port Saint Lucie, Florida
06.2026 - Current
- Scheduled patient appointments using electronic health record systems.
- Verified insurance information for accuracy and patient eligibility.
- Updated scheduling systems with changes and cancellations promptly.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
- Handled incoming calls and responded to patient inquiries professionally.
Customer Service Representative
Petmeds
Delray Beach, Florida
03.2024 - 08.2024
- Utilized CRM software to track customer issues and resolutions.
- Provided knowledgeable recommendations on pet care products.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Teleperformance USA
Boca Raton, Florida
10.2023 - 03.2024
- Assisted customers with product inquiries and order placements.
- Maintained accurate records of customer interactions and feedback.
- Utilized CRM software to track customer issues and resolutions.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Chewy.com
Hollywood, Florida
03.2022 - 04.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Strengthened customer retention by offering discount options.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
BDC Service Representative
Off Lease Only Palm Beach
West Palm Beach, Florida
10.2021 - 02.2022
- Assisted customers with service inquiries and appointment scheduling.
- Facilitated communication between service department and customers.
- Coordinated service appointments using dealership management software.
Fresh Food Associate
Neighborhood Walmart
Boynton Beach, Florida
06.2019 - 09.2021
- Stocked shelves with fresh items while monitoring expiration dates.
- Supported inventory management by tracking product levels and replenishing stock.
- Operated equipment for cutting, slicing, and packaging fresh food items.
- Trained new associates on best practices for handling fresh food products.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to first in, first out rule.
- Sanitized food preparation areas with company-approved cleaning products.
Car Warranty Sales
Protect My Car
Clearwater, Florida
05.2014 - 02.2019
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
GED -
Thomas Jefferson High
Tampa, FLSkills
- Appointment scheduling
- Electronic health records
- EMR systems management
- Insurance verification
- HIPAA compliance
- Data accuracy
- Schedule management
- Patient communication
- CRM software
- Customer satisfaction
- Time management
- Team collaboration
- Active listening
- Adaptability
Timeline
Medical Scheduler
RadNet
06.2026 - Current
Customer Service Representative
Petmeds
03.2024 - 08.2024
Customer Service Representative
Teleperformance USA
10.2023 - 03.2024
Customer Service Representative
Chewy.com
03.2022 - 04.2023
BDC Service Representative
Off Lease Only Palm Beach
10.2021 - 02.2022
Fresh Food Associate
Neighborhood Walmart
06.2019 - 09.2021
Car Warranty Sales
Protect My Car
05.2014 - 02.2019
GED -
Thomas Jefferson High