PFELISHIA REY
Horizon City,TX
Summary
Organized and outgoing professional equipped with varied experiences in customer service and administrative roles. Driven to increase overall efficiency while managing multiple priorities with a positive attitude. Dependable and quick-learning team player with effective communication skills willing to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Receptionist
Keep Smilin' Family Dentistry
05.2023 - Current
- Scheduled and confirmed appointments, communicated with clients, and updated client records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Receptionist
Texas Kids Dental Care
12.2022 - 04.2023
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Updated patient records on Dentrix with the most recent updates for both Dental Assistant and Doctor to see
- Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
Aviation Operations Specialist
U.S. Army Active Duty
05.2018 - 10.2022
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights for both rated and non-rated crew members.
- Trained and developed new Aviation Operations Specialist (AOS) hires to efficiently perform their duty as AOS by teaching and emphasizing key skills, procedures and effective performance strategies.
- Managed individual records daily to make sure everything stays current.
- Processed local and cross-country flight clearances and checked accuracy of flight plans.
- Posted and interpreted weather reports and decoded sequence reports to send to pilots.
- Handled all administrative actions at a coherent fast pace.
- Managed aircraft equipment needs for both rated and non-rated crew members for each flight.
Dental Assistant
Bull Family Dentistry
09.2017 - 05.2018
- Performed general chair-side duties by performing four-handed dentistry and endodontic procedures such as oral surgery and root-canals.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms with proper sterilization and restocked supplies to prep for 20-60 patients a day.
- Documented patient dental health information, medical history and vital signs for the dentist and everyone to be alert on the conditions of each patient to avoid mistakes.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
Education
Associate of Applied Science - Nursing
El Paso Community College
El Paso, TX2024
Certificate - Aviation Operations And Administration
Advance Technical Training
Fort Rucker, AL05.2018
Certificate - Dental Assisting
Tucson Dental Assistant School
Marana, AZ 09.2017
Skills
- Proficient Office Administrative Duties
- Appointment Coordination
- Document and File Management
- Multi-Line Telephone Etiquette Skills
- Verbal and Written Communication Skills
- Patient Confidentiality
- Workload Planning
- Proficiency in Microsoft Word, Office, and Excel
Timeline
Receptionist
Keep Smilin' Family Dentistry
05.2023 - Current
Receptionist
Texas Kids Dental Care
12.2022 - 04.2023
Aviation Operations Specialist
U.S. Army Active Duty
05.2018 - 10.2022
Dental Assistant
Bull Family Dentistry
09.2017 - 05.2018
Associate of Applied Science - Nursing
El Paso Community College
Certificate - Aviation Operations And Administration
Advance Technical Training
Certificate - Dental Assisting
Tucson Dental Assistant School
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