Magdalena Sanchez
Lodi
Summary
Driven and dedicated professional with a strong background in customer service at Brookside Country Club. Recognized for enhancing guest satisfaction through effective communication and upselling strategies. Proven ability to manage high-volume, fast l-paced dining periods while adhering to safe food handling practices, ensuring a clean and welcoming environment for guests.
Overview
2
2
years of professional experience
Work History
Cashier
Raising Canes
12.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Banquet and Restaurant Server
Brookside Country Club
05.2023 - 10.2024
- Provided excellent customer care by promptly resolving any issues that arose during service, resulting in satisfied and loyal patrons.
- Received consistent praise from guests on outstanding service quality, enhancing the establishment''s reputation for excellence in hospitality.
- Collaborated with kitchen staff for seamless communication of special dietary requests, leading to increased customer satisfaction.
- Ensured efficient meal service by accurately taking and delivering food orders in a timely manner.
- Promoted upselling strategies through knowledge of menu items and specials, contributing to higher sales revenue for the establishment.
- Skillfully managed high-volume dining periods with effective time management techniques while maintaining positive guest relations.
- Demonstrated excellent food safety practices during all aspects of food handling, ensuring adherence to health department guidelines.
- Set up banquet tables and chairs based on event requirements.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Education
Bachelors - Biblical Science Studies
Mission University
Missouri High School Diploma -
Life Training Academy
Lodi Ca 2023
Timeline
Cashier
Raising Canes
12.2024 - Current
Banquet and Restaurant Server
Brookside Country Club
05.2023 - 10.2024
Bachelors - Biblical Science Studies
Mission University
High School Diploma -
Life Training Academy
Skills
- Customer service
- Patience and empathy
- Cash handling
- Reliability and punctuality
- Clear communication
- Strong work ethic
- Safe food handling
- Cleanliness standards
- Menu memorization
- Table bussing
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