Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Magdalene Hayes

Kalamazoo,MI

Summary

A seasoned Shift Leader at Border Foods Inc., I excelled in maintaining operational efficiency and elevating customer satisfaction. With expertise in complaint resolution and strong communication, I led teams to surpass performance goals, ensuring a seamless, positive client service experience. My approach combines interpersonal skills with effective cash handling, showcasing a balanced blend of hard and soft skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Shift Leader

Border Foods Inc.
10.2014 - Current
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Trained new employees and delegated daily tasks and responsibilities.

Customer Service Cashier

Burger King
01.2011 - 01.2014
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Sandwich Artist

Penn Station
01.2009 - 09.2011
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.

Education

Norway/Vulcan HS
Norway, MI
2010

Skills

  • Strong verbal and written communication
  • Complaint resolution
  • Interpersonal Relations
  • Positive Attitude
  • Team motivation
  • Cash Handling
  • Client Service

Certification

Medical massage therapist

Additional Information

Emails for reference.:


Shane Huggins- (current employer)

Kzootb@borderfoods.com


Alexis Blett

Bletta97@gmail.com


Mike Earl- (past employer)

Michealearl81@yahoo.com

Timeline

Shift Leader

Border Foods Inc.
10.2014 - Current

Customer Service Cashier

Burger King
01.2011 - 01.2014

Sandwich Artist

Penn Station
01.2009 - 09.2011

Norway/Vulcan HS

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Magdalene Hayes